Program Manager- Sacramento, CA
About The Position
The Program Manager manages client relationships, drives business growth, and leads the Program Support Team for assigned PACE homecare program accounts. The role promotes client satisfaction through consistent communication, on-site visits, and proactive service delivery, while partnering with sales and account management to identify and develop business opportunities. The Program Manager is responsible for delivery excellence and compliance with company and regulatory standards. This position serves as the primary contact for PACE clients, oversees day-to-day account operations and team performance, and coordinates with clients, caregivers, healthcare professionals, and internal teams to support seamless service delivery. It also monitors performance, oversees documentation and audit readiness, addresses risks and performance gaps, and reports program status, challenges, and opportunities to senior leadership. After-hours, weekend, and holiday coverage may be required based on business needs.
Requirements
- At least 2 years of experience in Account or Program Management, or at least 3 years of experience in a client relations role; healthcare staffing or homecare experience is preferred.
- At least 2 years of leadership experience in healthcare staffing, homecare, or a related field.
- Prior experience managing PACE program accounts or homecare staffing.
- Familiarity with MSP/VMS technology.
- Demonstrated success in client relationship management, account growth, and team leadership.
- Experience conducting client visits and satisfaction reviews.
- Ability to collaborate with sales and account management teams to drive growth.
- Excellent communication, negotiation, and presentation abilities.
- Knowledge of healthcare regulations and compliance requirements.
- Proficiency in Microsoft Office Suite and comfort using virtual platforms such as Teams and Zoom.
- Bilingual proficiency in Spanish is required.
- High school diploma or equivalent is required.
Nice To Haves
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or an equivalent combination of education and experience sufficient to perform the essential functions.
Responsibilities
- Serve as the primary point of contact for PACE program clients and build trusted relationships.
- Conduct regular client visits and satisfaction meetings to strengthen partnerships and address concerns.
- Partner with sales and account management teams to identify, pursue, and secure new business opportunities.
- Monitor client performance metrics, including satisfaction scores, fill rates, and retention, and implement continuous improvement strategies.
- Expand business within existing accounts by identifying service gaps, offering additional solutions, and supporting client retention.
- Lead, mentor, and develop the Program Support Team, including training and coaching coordinators and administrative staff.
- Oversee daily operations, data management, compliance, and timely execution of deliverables.
- Assign and balance team workloads to support efficient operations and adequate coverage.
- Collaborate with cross-functional leaders to align strategies, resolve challenges, and improve processes.
- Ensure compliance with company policies, contractual obligations, and regulatory standards.
- Oversee credentialing, documentation, and audit readiness for assigned accounts.
- Review and approve reports, submissions, and client deliverables for accuracy and timeliness.
- Identify risks and performance gaps and implement corrective actions.
- Maintain knowledge of industry trends, regulations, and best practices affecting PACE programs and homecare staffing.
- Coordinate between clients, caregivers, healthcare professionals, and internal teams to support seamless service delivery.
- Partner with sales, account management, and corporate leadership to meet business objectives.
- Provide senior leadership with timely, accurate updates on program status, challenges, and opportunities.
- Represent the company professionally and with integrity and a strong client-service focus.
- Implement quality assurance measures and conduct regular audits and assessments to maintain care and client-satisfaction standards and identify improvements.
- Provide after-hours, weekend, and holiday coverage when required by business needs, coordinating staffing and communicating with PACE program partners to maintain continuity of care.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Voluntary insurance
- 401(k) plan
- Tuition assistance
- Pet insurance
- Wellness options through Burnalong, including online classes and programs and local gym access
- Company-provided laptop, monitor, keyboard, mouse, and headset for use during employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
