Program Manager- Sacramento, CA

Cross Country•Sacramento, CA

About The Position

The Program Manager manages client relationships, drives business growth, and leads the Program Support Team for assigned PACE homecare program accounts. The role supports client satisfaction through consistent communication, on-site visits, and proactive service delivery, while partnering with sales and account management teams to develop new business opportunities. The Program Manager ensures delivery excellence and compliance with company policies, contractual obligations, and regulatory standards. The position oversees daily operations, team performance, credentialing, documentation, audit readiness, and timely, accurate client deliverables. It also monitors account performance, identifies service gaps and risks, implements corrective actions and quality assurance measures, and reports program status, challenges, and opportunities to senior leadership. The Program Manager serves as a liaison among clients, caregivers, healthcare professionals, and internal teams to support seamless service delivery. After-hours, weekend, and holiday coverage may be required based on business needs.

Requirements

At least 2 years of experience in account or program management, or at least 3 years of experience in a client relations role.
At least 2 years of leadership experience in healthcare staffing, homecare, or a related field.
Prior experience managing PACE program accounts or homecare staffing.
Familiarity with MSP/VMS technology.
Proven success in client relationship management, account growth, and team leadership.
Experience conducting client visits and satisfaction reviews.
Strong collaboration skills with sales and account management teams to drive growth.
Excellent communication, negotiation, and presentation abilities.
Knowledge of healthcare regulations and compliance requirements.
Proficiency in Microsoft Office Suite and comfort with virtual platforms such as Teams and Zoom.
Bilingual in Spanish.
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.

Responsibilities

Serve as the primary point of contact for PACE program clients and build trusted relationships.
Conduct regular client visits and satisfaction meetings to strengthen partnerships and address concerns.
Partner with sales and account management teams to identify, pursue, and secure new business opportunities.
Monitor client performance metrics, including satisfaction scores, fill rates, and retention, and implement improvement strategies.
Expand business within existing accounts by identifying service gaps, offering additional solutions, and supporting client retention.
Lead, mentor, train, coach, and develop the Program Support Team, coordinators, and administrative staff.
Oversee daily operations, data management, compliance, and timely execution of deliverables.
Assign and balance team workloads to support efficient operations and adequate coverage.
Collaborate with cross-functional leaders to align strategies, resolve challenges, and improve processes.
Ensure compliance with company policies, contractual obligations, and regulatory standards.
Oversee credentialing, documentation, and audit readiness for assigned accounts.
Review and approve reports, submissions, and client deliverables for accuracy and timeliness.
Identify risks and performance gaps and implement corrective actions.
Maintain knowledge of industry trends, regulations, and best practices affecting PACE programs and homecare staffing.
Act as a liaison among clients, caregivers, healthcare professionals, and internal teams to ensure seamless service delivery.
Provide timely, accurate updates on program status, challenges, and opportunities to senior leadership.
Represent the company with professionalism, integrity, and a strong client-service focus.
Implement quality assurance measures and conduct regular audits and assessments to maintain care and client satisfaction standards and identify improvements.
Provide after-hours, weekend, or holiday coverage when required by business needs, coordinating staffing and communicating with PACE program partners to maintain continuity of care.
Perform other duties as assigned.