Case Manager Jobs

About The Position

Requirements

• Associate Degree in Social Services, Business, Housing, or a related field from an accredited institution; OR two (2) years of experience in social services, case management, homelessness services, or a related field.
• Knowledge of case management practices, housing resources, community services, and documentation requirements.
• Proficiency with Microsoft Office Suite and database systems.
• Strong verbal and written communication skills.
• Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.
• Must be fully bilingual in Spanish and English, both written and verbal.
• Verification of Employment Eligibility and successful Background Clearance required.
• TB clearance required prior to hire or within seven (7) days of employment and renewed annually thereafter.
• CPR and First Aid certification required within 30 days of employment.
• Valid California Driver's License, reliable transportation, and current automobile insurance required.
• Ability to maintain regular and punctual attendance.

Nice To Haves

• Experience working with homeless individuals and families preferred.
• Experience using HMIS (Homeless Management Information System) preferred.

Responsibilities

• Serve as the primary point of contact for families residing in crisis housing locations, including subcontracted crisis housing sites and motels.
• Complete participant intakes, enrollments, program orientations, and reviews of program expectations.
• Coordinate services between Crisis Housing, Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation, and Family Advocate programs.
• Develop and maintain professional relationships with participants while maintaining confidentiality.
• Maintain an active caseload and provide weekly follow-up with participants to support housing and service plan goals.
• Assist participants with obtaining required documentation and becoming "document ready" for housing opportunities.
• Connect families to mainstream benefits, employment services, childcare resources, health services, and other supportive services.
• Facilitate referrals and linkages to co-located Family Solution Center services and community partners.
• Transport participants to appointments, housing viewings, events, and other program-related activities as needed.
• Assist families with housing search activities and housing stabilization planning.
• Support participants in identifying barriers and developing solutions that promote self-sufficiency.
• Conduct crisis intervention, mediation, and participant advocacy as needed.
• Assist participants in developing successful housing exit plans and identifying permanent housing destinations.
• Track participant services, referrals, and housing stability plans.
• Coordinate with Placement Coordinators and Housing Navigation staff regarding participant housing placements and length of stay.
• Provide ongoing service updates and communication to families in crisis housing.
• Complete quarterly inspections of assigned crisis housing sites.
• Communicate housing site concerns and barriers to appropriate program staff.
• Participate in case conferences, stakeholder meetings, Family Solution Center meetings, and other required collaborative activities.
• Engage landlords and property owners to increase housing opportunities for program participants.
• Maintain professional boundaries and adhere to SSG’s Code of Ethics and HOPICS Core Values.
• Represent the Agency professionally at meetings, trainings, and community events.
• Respond to calls, emails, and participant inquiries in a timely manner.
• Perform other duties as assigned.
• Maintain accurate participant records in compliance with HIPAA, 42 CFR Part 2, and program requirements.
• Track participant length of stay and submit extension requests when appropriate.
• Maintain accurate client information in HMIS and internal tracking systems.
• Enter case notes into HMIS within 24 hours using the DAP (Data, Assessment, and Plan) format.
• Upload participant documents and complete HMIS enrollments and exits in a timely manner.
• Maintain daily updates to required case management tracking systems and reports.