Case Manager- Social Services

Neighborhood Legal Services of Los Angeles County • Los Angeles, CA

7h • $30 - $34 • Hybrid

About The Position

Neighborhood Legal Services of Los Angeles County (NLSLA) is seeking a full-time, temporary Case Manager to support a Douglas Foundation-funded initiative. This initiative aims to expand access to domestic violence, legal, and social-service resources for low-income community members, including CalWORKs students and families in the Antelope Valley and other targeted Los Angeles County communities. The Case Manager will be instrumental in developing and implementing community-based outreach, workshops, clinics, and referral pathways. Responsibilities include providing short-term case management and resource navigation, and collaborating closely with NLSLA social workers, attorneys, advocates, community colleges, and community-based organizations to connect participants with appropriate services. The role requires regular travel to the Antelope Valley for services, outreach, events, and to support workshops and clinics at partner locations. This position reports to the Supervisor of Social Services and is non-exempt and temporary.

Requirements

• Bachelor’s degree in social work, psychology, sociology, human services, or a related field, or equivalent relevant experience providing case management and community-based services.
• Experience providing case management, resource navigation, outreach, or direct services to low-income individuals and families.
• Ability to communicate effectively with clients, community partners, and interdisciplinary teams and to maintain organized, timely documentation.
• Ability to work independently in community settings and collaboratively as part of a legal and social-services team.
• Must be able and willing to regularly travel to the Antelope Valley and other locations throughout Los Angeles County based on program needs.
• Working knowledge of Microsoft Outlook, Word and Excel, business communication platforms, and web-based case management platforms.
• Passion for NLSLA mission and demonstrated commitment to advocating for the legal rights of low-income individuals.
• Passion, empathy, and compassion for supporting people from different lived experiences.

Nice To Haves

• Experience working with survivors of domestic violence, CalWORKs participants, parenting students, community-college populations, or families experiencing barriers to legal and social services.
• Knowledge of Los Angeles County community resources, particularly resources in the Antelope Valley.
• Bilingual in Spanish, due to the high number of Spanish-speaking residents in the community, or in any of the other Los Angeles threshold languages, which is highly valued in our community outreach efforts.

Responsibilities

• Conduct client intakes, screenings, and needs assessments and identify appropriate legal, social-service, public-benefit, domestic violence, housing, and community resources.
• Provide short-term case management, resource navigation, referrals, and follow-up to help clients successfully connect with outside agencies and NLSLA services.
• Assist with planning, coordinating, and staffing Douglas Foundation-funded community workshops, clinics, outreach events, and resource tables.
• Support outreach and recruitment for workshops addressing topics such as domestic violence and healthy relationships, domestic violence restraining orders, housing rights, custody and family-law resources, employment rights, traffic-related legal issues, and other identified community needs.
• Develop and maintain relationships with community colleges, CalWORKs programs, community-based organizations, and other referral partners, with an emphasis on outreach in the Antelope Valley.
• Provide information and referrals to participants before and after workshops and coordinate warm handoffs to NLSLA legal and social services teams when appropriate.
• Assist clients with completing applications, gathering documents, making appointments, and addressing barriers that may prevent successful linkage to services.
• Maintain accurate and timely case notes, outreach records, referral information, service data, attendance records, and other documentation required for program and grant reporting.
• Track participant engagement and follow-up outcomes and assist with compiling information needed to evaluate program reach and services.
• Participate in interdisciplinary case consultation and coordinate with NLSLA social workers, attorneys, advocates, interns, and program staff.
• Provide culturally responsive, trauma-informed, and client-centered support to individuals and families from diverse backgrounds.
• Regular travel to the Antelope Valley is required to conduct outreach, attend community events, facilitate workshops and clinics, meet with community partners, and provide client services. Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.
• Performs other duties as assigned reasonably related to the position and generally within the same level and classification as core responsibilities.

Benefits

• Competitive Compensation: $29.67–$34.07 per hour (equivalent to approximately $54,000–$62,000 annually based on a 35-hour work week), depending on experience.
• Generous Time Off: 18 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave.
• Medical, dental, and vision insurance with a variety of plan options.
• Basic Life and AD&D Insurance, Long-Term Disability Insurance.
• 403(b) retirement plan and options for voluntary contributions.
• Monthly bilingual supplement for qualified employees.
• Technology reimbursement to help you stay connected and equipped to do your best work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level