Case Manager (Social Services / Client Services)

Kids First Services•New York, NY

37d•$21 - $25

About The Position

The Care Coordinator will assist individuals in navigating complex systems to obtain services such as Medicaid benefits, housing assistance, food programs, transportation, and other community-based resources. This role works closely with clients, government agencies, and community partners to ensure individuals successfully access the support they need.

Requirements

High School Diploma required; Associate’s or Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field preferred.
Strong communication and interpersonal skills.
Ability to work with diverse populations and individuals in need.
Strong organizational and time-management skills.
Basic computer skills and experience with data entry or case management systems.

Nice To Haves

Bilingual (Spanish or other languages) strongly preferred.
Experience in healthcare, social services, community outreach, or customer service.
Familiarity with government assistance programs such as Medicaid or SNAP.

Responsibilities

Conduct client intake and assess social and healthcare-related needs.
Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.
Connect clients with appropriate community resources and service providers.
Track referrals and follow up to ensure services are received.
Maintain accurate documentation and case notes in internal systems.
Communicate with government agencies, healthcare providers, and community organizations to coordinate services.
Provide ongoing support and guidance to clients throughout the service process.
Ensure compliance with program requirements and organizational policies.