FTR Reentry & Housing Stabilization Case Manager III

GOODWILL OF SILICON VALLEY•San Jose, CA

23h•$70,000 - $80,000•Onsite

About The Position

At Goodwill Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. As a team, we are committed to: Empowering one another to do our best work and grow together. Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. Modeling teamwork, integrity, and cultural intelligence in everything we do. Acting with mutual respect—for each other, our community, and the environment we share. The Case Manager III (Reentry, Housing & Employment Stability) supports Goodwill’s mission by providing advanced case management, housing navigation, and employment coordination for justice-involved and at-risk adults. This role ensures participants move from crisis to stability through integrated housing, supportive services, and employment pathways—including subsidized employment and job placement. The CM III also mentors peers, supports program improvement, and ensures compliance with funding and quality standards.

Requirements

Minimum 3 years of direct case-management experience serving justice-impacted or at-risk adults.
Experience with housing navigation, rapid rehousing, or workforce development programs.
Proficiency in CaseWorthy or comparable case management systems.
Reliable transportation and valid California driver’s license.
Knowledge of Microsoft Office Suite and digital literacy.
Ability to occasionally lift 20 lbs and travel within the county.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Criminology, or related field (Master’s preferred).
Bilingual (Spanish/English or Vietnamese/English) preferred.
Strong interpersonal and communication skills.
Knowledge of trauma-informed care, motivational interviewing, and housing-first models.
Advanced data-entry, administrative, and document-management skills with a high level of accuracy and attention to detail.
Demonstrated ability to work independently with minimal supervision, take ownership of assigned responsibilities, and manage competing priorities.
Organized, detail-oriented, and deadline-driven.
Data literacy and familiarity with OKR/KPI frameworks.
Demonstrated ability to balance empathy with accountability.

Responsibilities

Conduct comprehensive intake and individualized service plans within 24 hours of enrollment.
Provide short- and medium-term housing navigation, including habitability checks, landlord outreach, and coordination with reentry partners.
Develop and regularly update individualized Housing Stability Plans to address participants’ housing needs, barriers, goals, and action steps.
Process rental assistance payments accurately and on time, while coordinating with landlords to obtain required documentation, verify rent amounts and ledgers, resolve payment issues, and maintain ongoing communication regarding payment status.
Provide tenant and landlord support by addressing tenancy concerns, resolving issues, and providing tenant education and resources to promote housing stability.
Reduce client crisis through the provision of supportive services aligned with BSCC ARG4 goals.
Conduct ongoing risk and needs assessments every 30 days to identify barriers, update service plans, and support participant stability.
Connect participants to behavioral health, substance-use, and benefits resources as needed.
Maintain accurate case documentation and ensure timely service updates in CaseWorthy.
Track 30-180-day housing retention, documenting progress and outcomes in CaseWorthy.
Increase client income by connecting 77 participants with 12 weeks of subsidized employment through the NOW (New Opportunity Work) Program.
Deliver employability skills training covering resume writing, digital literacy, and interview readiness.
Process and approve time and attendance for working participants
Work with HR onboarding team to orientate and process new hires
Perform program intake, conduct assessments, hiring paperwork and termination paperwork.
Provide ongoing case management and regular 1:1 meetings for participants enrolled in subsidized employment.
Coordinate with the Employment Specialist to ensure 62% of participants transition from subsidized to permanent employment.
Track 30-180-day job retention, documenting progress and outcomes in CaseWorthy.
Support participants in accessing additional workforce training or credential programs.
Assess participant emergency needs and connect them to approved supportive services (e.g., food, clothing, transportation, car repair, or utilities).
Ensure crisis stabilization aligns with project goal: “Reduce client crisis through the provision of supportive services.”
Document and justify all supportive service requests per program and fiscal guidelines.
Monitor spending against budget allocations and ensure audit readiness.
Participate in CQI (Continuous Quality Improvement) meetings and internal audits.
Uphold all confidentiality, safety, and CARF compliance standards.
Collaborate across programs to ensure participant progress toward self-sufficiency.