Stabilization Case Manager

The Coalition for the Homeless of Central Florida•Orlando, FL

About The Position

The Stabilization Case Manager provides housing-focused case management to participants in the Rapid Rehousing Program and/or shelter guests transitioning into permanent housing with financial assistance through Orange County-funded programs. The role helps individuals and families secure stable housing and address barriers to long-term housing retention, while upholding the Coalition’s values and fostering dignity, respect, and cooperation. The case manager supports clients throughout the housing process, including coordinating moving logistics and administering rental support. The position requires professionalism and adaptability. The employee may be asked to perform other job-related duties and follow instructions from authorized personnel. The job description does not create an employment contract beyond an at-will employment relationship.

Requirements

An associate’s degree or equivalent number of college credits in a social services field.
At least three years of documented case management experience; candidates without a degree will be considered with five or more years of documented case management experience.
Knowledge of housing programs, housing resources, and supportive services for people experiencing homelessness.
Ability to develop, implement, and adjust individualized housing stability plans.
Competence in housing searches, lease negotiations, and landlord mediation.
Ability to maintain professional boundaries while demonstrating empathy and respect.
Proficiency in HMIS, including data entry, case notes, and reporting.
Ability to collaborate effectively with internal teams and external partners.
Ability to maintain confidentiality and follow agency policies and procedures.
Proficiency in written and verbal communication.
Valid Florida driver’s license and satisfactory MVR.

Nice To Haves

Bachelor’s degree.
Experience in homeless services, case management, mental health, permanent supportive housing, or rapid rehousing.
Bilingual candidates and veterans are encouraged to apply.

Responsibilities

Maintain regular client contact and document interactions and case notes in HMIS within 24 hours.
Develop and update individualized Housing Stability Plans with clients using a strengths-based approach.
Create monthly budgets with clients to support money management, bill payment, and financial stability.
Help clients identify suitable permanent housing based on their needs, preferences, and resources, using Housing Connector or other housing resources.
Support clients with housing applications, application fees, and lease negotiations with landlords.
Help clients obtain household items through the donations department.
Mediate tenant issues with landlords and de-escalate crises as needed.
Provide time-limited, targeted services to help clients stabilize in permanent housing.
Connect clients with resources supporting safety, well-being, and long-term goals, such as childcare, employment, behavioral health, financial assistance, and healthcare.
Monitor clients’ housing stability and assist with crisis resolution, at a minimum during rental assistance periods.
Maintain and submit documentation required for monthly reporting.
Model effective teamwork and communication with staff and clients.
Treat clients, volunteers, and staff with respect and dignity and maintain strict confidentiality.
Meet newly assigned clients within one business day of assignment.
Keep client files accurate, complete, and up to date.
Review and adjust housing plans as action steps are completed or new goals arise, empowering clients to participate in goal setting.
Gather client documents, such as identification, birth certificates, and Social Security cards, upload them to HMIS, and help clients obtain missing documents.
Schedule regular client appointments to monitor progress and keep goals on track.
Perform other job-related duties as assigned.