Housing Stabilization Sector Manager

The Immigrant and Refugee Community Organization • Portland, OR

2h • Hybrid

About The Position

The Housing Stabilization Sector Manager provides full oversight of IRCO’s Survivor Housing, Permanent Supportive Housing, and New Arrivals Housing programs. The manager oversees awards and budgets, supervises coordinators and housing specialists across multiple locations, tracks program outputs and outcomes, and serves as a liaison to funders and community partners. The position supports teams serving survivors of domestic violence, sexual assault, and human trafficking; people living with disabilities; families experiencing or at risk of homelessness; and newly arrived refugee families. The manager applies housing expertise to help staff identify and resolve housing barriers and ensures effective, high-quality, compliant service delivery.

The role leads program planning, implementation, assessment, monitoring, and reporting; administers and monitors budgets and awards; develops service models, tools, workflows, and reporting practices; and builds relationships that expand safe, affordable housing options. It also provides reflective, strengths-based, trauma-informed supervision, supports staff development, and leads the sector’s strategic vision and community outreach. The position directly manages two or more coordinators; together, the management unit supervises approximately 10 Housing Specialists. It reports to and works closely with the Director of Community Safety and Wellbeing Division and collaborates with IRCO operations units including Advancement, Finance, and HR.

The role is based at the Africa House Cultural Center in Portland, Oregon, with a hybrid schedule. It is a regular, full-time, 1.0 FTE position with benefits. Occasional flexible hours may be required in urgent situations, and the work schedule may fluctuate occasionally based on organizational or customer needs.

Requirements

• Bachelor’s degree in a relevant field.
• Five to six years of experience in permanent supportive housing, housing stabilization for survivors of domestic violence, sexual assault, or human trafficking, building community partnerships, and/or providing supportive services.
• Five years of complex program management experience in a nonprofit, government, or private-sector setting.
• English fluency.
• Completion of the 40-hour Oregon Domestic Violence Certified Advocate training, with additional relevant survivor-focused training, within 15 business days of hire.
• Ability to pass an extensive background check.
• Demonstrated ability to design budgets, manage and track expenses, identify when budget modifications are needed, and submit modifications to funders.
• Strong organization and self-direction, with ability to multitask, adapt, and meet competing priorities and deadlines.
• Strong analytical and problem-solving skills and sound judgment.
• Knowledge of trauma-informed care and experience with reflective supervision.
• Cultural awareness and sensitivity, including understanding immigrant and refugee populations and their challenges and dynamics.
• Ability to occasionally work flexible hours in urgent situations.
• Ability to fulfill supervisory responsibilities, including directing work, hiring, disciplining, terminating employees, making pay adjustments, and communicating performance appraisals.

Nice To Haves

• Bilingual fluency.
• Familiarity with rapid rehousing, permanent supportive housing, and/or transitional housing.
• Expertise using Excel.

Responsibilities

• Lead planning and implementation of housing programs, including service-model development, tools, workplans, processes, annual plans, and forms.
• Oversee daily sector operations and ensure high-quality services that meet award objectives and IRCO Program Management Standards.
• Coordinate with funders, service networks, and partners; facilitate meetings and promote effective co-case management.
• Monitor programs, review participant case files, improve efficiency, ensure award compliance, and implement best practices.
• Ensure new programs align with IRCO’s mission and respond to community needs with achievable scopes and budgets.
• Manage program budgets, review and amend budgets, track expenses, and monitor direct client support and matching funds.
• Review awards, negotiate with funders as needed, and ensure staff understand award requirements.
• Maintain program, sector, and financial records; establish secure data and filing protocols aligned with IRCO systems.
• Identify safe, affordable housing opportunities and build relationships with landlords and property managers to expand housing options.
• Adapt program models and operations to changes in IRCO policies, funder requirements, context, and client needs.
• Lead program assessment, monitoring, and reporting; track award outputs and submit timely funder reports.
• Work with data and evaluation teams to define outcomes, assess program performance, and apply continuous quality improvement practices.
• Oversee safeguarding and destruction of confidential information and compliance with federal and state regulations.
• Provide reflective supervision to coordinators and foster a supportive, positive, and accountable work environment.
• Hire staff, conduct performance evaluations, set wages, and take disciplinary action in accordance with organizational practices and policies.
• Provide sector-wide onboarding, support role-specific onboarding, and ensure professional development opportunities for staff.
• Apply IRCO policies, guidelines, and Code of Conduct consistently.
• Troubleshoot staff and coordinator issues, develop workflow processes and forms, and implement procedures based on funder regulations.
• Ensure staff maintain confidentiality and provide backup for escalated cases and interventions involving landlords, creditors, and community partners.
• Schedule and lead sector meetings and establish agendas.
• Lead strategic vision and development of the Housing Stabilization portfolio.
• Develop and oversee an outreach and engagement plan for diverse communities and community leaders; cultivate relationships with funders and community partners.
• Advocate with funders for manageable awards and scopes of work that support quality services and adequate staff compensation.
• Represent the sector with state, county, and municipal commissions, committees, coalitions, funders, and partners.
• Support public relations, outreach, community relations activities, meetings, trainings, committees, and other organizational activities.
• Serve on the Senior Management Team and contribute to management and strategic decisions.
• Support coordinators with community and group trainings and awareness activities, and represent the sector at public speaking events as needed.
• Serve as a Trauma Informed Care Champion and conduct supervision and program oversight using strengths-based, trauma-informed approaches.
• Research, compile, and present sector best practices and resources.
• Engage in recommended professional development and assigned or required training activities.
• Perform other duties as assigned.

Benefits

• Full benefits package.
• Flexible working arrangements and schedules.
• Three to six weeks of paid time off per year.
• 401(k) match of over 100% on the first 5%, with immediate vesting.
• 3% match for student loans or college savings.
• 12 paid holidays and one floating holiday.
• Medical and dental insurance options with 85% coverage for employees and families, with no deductibles.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager