Case Manager Jobs

About The Position

Requirements

• Strong interpersonal and communication skills for working with diverse populations.
• Knowledge of healthcare systems, community resources, and correctional procedures.
• Excellent organizational, attention to detail, problem-solving, and crisis intervention abilities.
• Proficiency in electronic health record systems and reporting tools
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to work under pressure, and teamwork orientation.
• High school diploma or equivalent
• One year experience in medical case management, correctional healthcare, or similar high-security environments.
• Demonstrates ability to work under pressure, manage multiple cases, and maintain confidentiality.
• BLS/First Aid & CPR Certified

Nice To Haves

• Acts collaboratively in resolving problems.
• Ability to present solutions rather than just identifying problems.
• Can acknowledge when one does not know something and is willing to take personal responsibility for finding a solution.
• Works well with others and helps build a cohesive working environment.
• Helps others learn and shares knowledge.
• Respects diversity of the workplace and individuals' unique characteristics.
• Able to appropriately express opinions in written and verbal form.
• Clear and articulate when speaking with an individual or group and using audience-appropriate language.
• Listens to others.
• Written documentation is completed on required forms or using required formats without omissions.
• Organizes and prioritizes work by devoting adequate time and attention to individual tasks.
• Effectively plans meetings/keep appointments and multitask effectively.
• Able to provide accurate and consistent work on a timely basis.
• Documents important to detail to ensure miscommunications are minimized.
• Follows through on commitments and agreements.
• Demonstrated dependability.
• Taked responsibility for mistakes and missed deadlines.
• Communicated about progress on commitments.
• Must be able to effectively handle stressful or adverse situations and work effectively under difficult conditions.
• Remains focused in spite of distractions and interruptions.
• Maintains awareness of and acts to minimize the safety risk in one's environment.

Responsibilities

• Evaluate patients' medical and mental health needs through interviews, clinical reviews, and record analysis.
• Develop and monitor individualized care plans, including treatment goals, service referrals, and discharge planning.
• Liaise with in-house medical staff, external hospitals, and specialty providers to ensure continuity of care.
• Review and determine the medical necessity of referrals and requests.
• Arrange continuity of care and safe release planning.
• Advocate for patients' health needs, ensuring access to necessary services and resources.
• Provide education to patients and staff on health conditions, treatment options, and self-care.
• Maintain accurate, confidential medical records and case files.
• Prepare and submit reports to facility leadership, oversight agencies, and stakeholders.
• Ensure compliance with healthcare regulations, facility policies, and legal requirements.
• Deliver training to facility staff on mental health, safe release, and special vulnerabilities.
• Collaborate with probation/parole officers, social workers, and community organizations for reintegration support.
• Performs other related duties as required.