Residential Case Manager

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

12d•$30 - $30•Onsite

About The Position

The Residential Case Manager provides supportive counseling to help residents achieve individual short- and long-term goals and objectives, and provides crisis intervention as needed. The role includes delivering and documenting services, monitoring facility safety and security, providing customer service, and exercising sound judgment in crisis situations. The position works with residents in a residential setting and may include escorting them to community appointments and activities.

Requirements

A bachelor's degree, preferably in a Human Service discipline, and at least two years of experience as a case manager or counselor in a residential, mental health, or related setting for Residential Case Manager II.
An associate degree, preferably in a Human Service discipline, and related experience of five or more years for Residential Case Manager I.

Responsibilities

Work with an assigned caseload of residents to provide support services.
Implement individual service plans to help residents attain rehabilitation goals.
Maintain, develop, and document accurate case records, progress notes, and individual service plan summaries.
Offer instruction and services in 11 service categories through role modeling, guidance, assistance, and support.
Manage crises in the residence and intervene appropriately to reduce the risk of harm to residents or staff and damage to property.
Notify the appropriate supervisor and document events on the required forms.
Order, supervise, and count medication in accordance with the Licensed Housing Medication Policy and Procedures, where applicable.
Provide counseling to residents as required.
Lead recreational, counseling, and other rehabilitation groups.
Escort residents in the community to medical, benefits, or other pertinent appointments.
Assist with entitlement-related services, including activating benefits and applying for One Shot Deals.
Coordinate and participate in community activities.
Document significant building activities and events in the Communication Logbook.
Perform light maintenance and housekeeping, such as removing garbage, mopping spills, and shoveling snow.
Ensure resident visitors provide identification and sign in the Visitor Log.
Conduct monthly fire drills.
Assess and respond to resident situations, including using de-escalation techniques.
Immediately report crises, untoward incidents, and emergencies to clinical staff on call, and document them in program logs, incident reports, and other required forms in a timely manner.
Maintain accurate client case records, including progress notes and service plans, as needed and in accordance with PCMH Policies and Procedures.
Participate in residential staff meetings.
Follow personnel and residential policies and procedures in the applicable PCMH manuals.
Perform other duties consistent with program goals and objectives as assigned by the Program Director, Regional Director, or other agency administration.