Case Management Assistant Jobs

About The Position

Requirements

• All duties performed will be done accurately and in a timely manner.
• Develop and maintain supportive, productive, and effective relationships with external and internal partners.
• Must have excellent written and verbal communication skills.
• Strong attention to detail and exceptional organizational skills.
• Minimum high school education or equivalent required.
• Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience required.
• Skilled in use of computer/EMR systems.
• Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Responsibilities

• Utilizes multiple sources to compose an accurate daily Hospital Census capturing all Secure Horizon / Evercare patients in the hospital, SNF, outpatient surgery facilities.
• Distributes census per protocol to appropriate physician and staff.
• Based on hospital discharges; contacts patients / families to get them scheduled for timely Hospital Follow-up appointments.
• Communicates patient concerns promptly to the Case Manager nurses for attention and follow-up.
• Schedules patients to the High-Risk Team of providers for appropriate visit / care based on HRT audit.
• Assists in tracking High Risk patients and completion of audit plan.
• Receives inbound calls to assist patients with health plans or care related issues.
• Assists patients with information about community resources available to support their healthcare/social need.
• Arrange transportation for patients to/from health care visits.
• Assists with producing letters, faxing documents and mail outs (certified and other).
• Maintains strictest member and company confidentiality.