š„ New Job
Call Center Sales Manager
Waste Pro USA ā¢ Sarasota, FL12h ā¢ Onsite
Call Center Manager Jobs
144 jobs found ā updated daily
- š„ New Job
Assistant Call Center Manager
Teleperformance ā¢ Richmond, VA1d ā¢ $50,000 - $54,000 ā¢ Onsite Senior Manager, Call Center Operations
Atlantic Health System ā¢ Morristown, NJ1dCall Center Operations Manager
Automated Health Systems ā¢ Baltimore, MD2d ā¢ OnsiteAssistant Call Center Manager
Teleperformance ā¢ Richmond, VA2d ā¢ $50,000 - $54,000 ā¢ OnsiteCall Center Operations Manager
HealthPartners ā¢ Wayzata, MN3d ā¢ $36 - $55Call Center Operations Manager
Automated Health Systems ā¢ Baltimore, MD3d ā¢ OnsiteHealthcare Relations Manager
Bridgeview Eye Partners ā¢ Maumee, OH3dCall Center Manager
Merchants Bancorp ā¢ Carmel, IN4dHealthcare Relations Manager
Midwest Eye Consultants ā¢ Maumee, OH4dCall Center Manager
TRIO Heating, Air & Plumbing ā¢ San Jose, CA4d ā¢ $60,000 - $70,000 ā¢ OnsiteQuality Assurance Manager
Strada ā¢ Tallahassee, FL4d ā¢ OnsiteCall Center Manager
Xterra Health ā¢ Salem, OH4d ā¢ $70,000 - $76,000 ā¢ RemoteCall Center Manager
Merchants Bank of Indiana ā¢ Carmel, IN5dCall Center Manager
On Time Experts ā¢ Chesterfield, MO5d ā¢ $55,000 - $75,000 ā¢ OnsiteAssistant Manager-Patient Access Call Center
WellSpan Health ā¢ Chambersburg, PA5dCall Center Manager
SolutionHealth ā¢ Nashua, NH5dAssistant Call Center Manager
Seaside Plumbing ā¢ Bishopville, MD5d ā¢ OnsiteCall Center Manager
Pipeline Pilot ā¢ New York, NY6dOperations Manager
Travelorporated ā¢ Duluth, GA6d ā¢ Hybrid
Call Center Sales Manager
Waste Pro USAā¢Sarasota, FL
ā¢Onsite
About The Position
The Call Center Sales Manager is responsible for optimizing the customer experience by training and leading the inside sales team, managing current customer relationships, and developing relationships with new customers. The manager trains, mentors, and hires team members to help meet company sales goals, build customer relationships, and provide excellent service. The role includes overseeing lead generation and follow-up, helping the sales team handle difficult calls and customer escalations, setting expectations and goals, and supporting projects and daily tasks. The manager also monitors competitors and industry trends and develops strategies in response to changing market conditions and customer needs. The position is based in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The role requires motor coordination and finger dexterity, such as keyboarding, machine operation, or driving, for most of the workday.
Requirements
- Two years of sales or call center managerial experience preferred.
- Detail-oriented, with the ability to manage multiple projects simultaneously.
- Superior written and oral communication skills, along with strong organization, interpersonal, listening, presentation, and problem-solving skills.
- Professional demeanor and adaptability to changing situations.
- Proficiency with software packages including MS Outlook, Word, PowerPoint, and Excel.
- Experience with CRM software; Salesforce is preferred.
- Creative thinking and the ability to produce innovative solutions.
Nice To Haves
- Bachelor's degree in marketing, business, or a related field preferred.
- Two years of sales or call center managerial experience preferred.
- Experience with Salesforce CRM preferred.
Responsibilities
- Hire, train, coach, and lead the sales team to provide customer support.
- Develop and implement lead-generation strategies to meet business goals and streamline processes, and ensure timely lead follow-up.
- Guide the sales team through difficult calls or issues, help defuse customer escalations, and resolve escalated issues as needed.
- Lead team meetings and communicate expectations regarding best practices and goals.
- Support the team with projects and daily tasks as needed.
- Research competitor services and stay current on competition and industry trends.
- Develop strategies and goals based on changing market conditions and customer needs.
- Attend and participate in corporation-sponsored training courses as assigned.
- Keep up to date on current technology used by Alpha Dumpster, as appropriate to the job.
- Perform additional duties as assigned by the supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
Career Resources
Build a Resume for Call Center Manager
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
Explore Related Job Searches
Frequently Asked Questions
Common questions about Call Center Manager careers and jobs.
Based on current job postings on Teal, the average Call Center Manager salary in the US is approximately $79,000 per year, with a typical range of $50,000 to $113,000.
