Experienced Automotive BDC- Call Center -Manager/Director (8746)
Team Automotive Group•Charlotte, NC
•$85,000 - $120,000•Onsite
About The Position
Team Automotive is looking for an experienced, results-driven Automotive BDC Manager to lead our Business Development Center and help take our customer engagement and appointment performance to the next level. This is a key leadership position for someone who knows the automotive business, understands how to build and motivate a successful BDC team, and isn't afraid to jump in, coach from the front, and hold the team accountable for results.
Requirements
- Previous automotive BDC management experience is required.
- Proven ability to lead and develop a high-performing BDC team.
- Strong understanding of automotive internet lead management and CRM processes.
- Experience managing BDC KPIs, appointment ratios, show rates, and conversion rates.
- Strong leadership and coaching skills.
- Excellent verbal and written communication.
- Highly organized and able to manage multiple priorities.
- Comfortable using data and reporting to identify opportunities and improve performance.
- A hands-on leader who leads by example and holds themselves and their team accountable.
Responsibilities
- Lead, coach, and develop our BDC team to consistently achieve performance goals.
- Manage the day-to-day operations of the Business Development Center.
- Monitor inbound and outbound calls, internet leads, texts, emails, and other customer communication channels.
- Drive appointment volume while improving appointment set, show, and sold rates.
- Monitor lead response times and ensure consistent, timely customer follow-up.
- Track KPIs and individual team member performance.
- Listen to calls and provide ongoing coaching and feedback.
- Develop processes and strategies to improve productivity, conversion rates, and customer experience.
- Ensure CRM processes, reporting, and follow-up standards are consistently followed.
- Recruit, train, and develop BDC representatives.
- Work closely with Sales Managers, General Managers, Marketing, and other departments to maximize every opportunity.
- Create a positive, competitive, and accountable team culture.
Benefits
- Health, dental, and vision insurance
- Generous Paid time off
- Retirement plan options
- Ongoing training and professional development
- Career advancement opportunities with a growing automotive organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
