Automotive BDC Manager

Kunes Auto Group•Madison, WI

9h•Onsite

About The Position

Kunes Auto Group is seeking a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of BDC Representatives. In this hands-on leadership role, you'll oversee inbound and outbound calls, internet leads, and equity mining efforts—directly managing a team of reps while creating a positive, productive, and professional work environment that impacts store performance and customer experience.

Requirements

1+ years of experience in automotive BDC, appointment setting, or call center management required
Comfortable working with CRMs, lead management systems, and dealership tools
Sales license required (WI)

Nice To Haves

Prior BDC management/ leadership experience strongly preferred
Automotive retail or service department experience preferred
Strong communication, organization, and team leadership skills
Proven ability to coach, motivate, and hold a team accountable
Familiarity with equity mining tools and service-to-sales strategies a plus
Bilingual a plus

Responsibilities

Lead and develop the BDC team—hiring, coaching, and motivating reps who report directly to you
Handle incoming sales and service calls as needed
Monitor call recordings and coach reps for quality and effectiveness
Manage internet leads and dealership CRM manifest follow-up
Make outbound prospecting and appointment reminder calls
Oversee no-show follow-ups, CSI calls, and service drive opportunities
Collaborate with Sales Managers and GMs on showroom traffic and strategy
Review and approve bonus/commission numbers for reps