Evening Sales Manager (Call Center Enivronment)

Life Protect 24 7 Inc•Norfolk, VA

15h•Hybrid

About The Position

Life Protect 24/7 is seeking a highly motivated and talented leader to join their team as a Full Time Inbound Call Center Sales Manager. This role involves leading a team of 15-20 members in a positive, remote-work-while-in-office setting. The team handles inbound calls from customers interested in a medical and security alert system. The Sales Manager will act as an advocate for the company, relaying goals, quality standards, and procedures through servant leadership. The role emphasizes building rapport, listening, clear communication, and providing solutions to support sales representatives and foster a culture of development, training, games, incentives, and advancement opportunities.

Requirements

Must be at least 18 years of age
High school diploma or equivalent
2 years of experience leading a team in a call center environment
At least one year of experience in leading a remote team
Experience in monitoring call quality, call queue, and coaching sales
Strong communication skills (verbal, written, and interpersonal)
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Ability to motivate and engage a sales team

Responsibilities

Lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office.
Serve as an active advocate for the company and its employees.
Relay company goals, quality standards, and processes, and procedures to the team through servant leadership.
Effectively educate and support sales representatives through their sales experience.
Build rapport and establish relationships with the team by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.
Monitor call quality, call queue, and coach sales representatives.