Cable Technician Jobs

About The Position

Requirements

• 2+ years relevant experience (with some experience preferably in a call center environment); or an equivalent combination of both education and experience
• Understanding of basic Networking, including Routers, Switches, and Firewalls, Active Directory, and User Profile Security
• Basic knowledge of modern windows desktop operating systems
• Must be able to perform basic mathematical functions/calculations
• Must possess excellent hardware and software troubleshooting skills, proven through previous work experience
• Strong customer service skills are required
• Must be capable of working in a self-directed fashion when necessary and able to set priorities within a given workload to meet project timelines
• Strong organization skills are required, with demonstrated ability to effectively handle multiple priorities and tasks
• Excellent interpersonal skills are required to establish effective working relationships
• Must possess strong communication skills (both verbal and written). Must be able to effectively communicate with all levels of employees, sometimes conveying technical information to non-technical employees
• Must have a solid understanding of PCs and PC related hardware, LAN/WAN and Internet connectivity
• Must possess strong knowledge of the following operating systems and other applications: Current windows operating systems and Microsoft Office products
• Must have demonstrated understanding of desktops and laptops in a multi-site Windows Active Directory environment.
• Experience receiving work from a ticketing system.

Nice To Haves

• A two-year degree in IT, computer science, or a business-related field preferred or equivalent combination of education and experience
• Certifications in the following are strongly preferred: MCSA, MSCE, MCP
• Server and Network Administration knowledge/experience a plus
• Knowledge of ServiceNow is a plus.

Responsibilities

• Provides Level 2 support and resolves escalations from the Level 1 ServiceDesk.
• Independently resolve technical issues via Email, phone, remote console, onsite, and ticketing system, including installation, moves, troubleshooting, and upgrading physical hardware.
• Performs printer installations and equipment moves as necessary.
• Provides ongoing support for employee-owned and company approved personal mobile devices.
• Manage user accounts, including modifying items, groups, and ensuring proper access within Windows Active Directory and associated systems.
• Ensures employees have connectivity to business-critical applications.
• Oversees onboarding and offboarding process, ensuring a smooth transition for new hires and departing employees.
• Conducts training on new technologies.
• Installs and Supports Commercial Off-the-Shelf end user applications, as well as other internal homegrown applications.
• Installs OS and other application updates and patches.
• Verifies and troubleshoots PC/Network cabling.
• Rebuilds, maintains, and re-deploys PCs and Laptops to end-users.
• Creates and maintains user phone extensions and voice mail boxes.
• Provides education and assistance to equip end users with the skills related to the use of Email, Phones, etc.
• Ensures all PCs are covered via up-to-date virus protection.
• Creates and maintains documentation as appropriate on processes and procedures, administrative duties, security profiles, PC and Server inventories and statuses.
• Provides night and weekend coverage as needed for maintenance and on-call schedules.
• Performs all other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401k with a company match
• Paid time off
• Paid holidays
• Tuition reimbursement