Bsa Jobs

About The Position

Requirements

• Minimum of 1 year of banking collections experience, ideally in consumer lending collections.
• Proficiency in working on a computer throughout the day.
• COLLECTIONS experience is a MUST
• Previous banking experience and familiarity with banking products.
• Capability to engage in direct conversations with clients over the phone.
• Competence in using computer systems to access customer accounts.
• Experience in a bank or credit union is necessary.
• Will need to take assessments

Responsibilities

• Monitor and manage the Overdraft Privilege Program (ODP) reports daily.
• Resolve internal and external ODP related queries efficiently.
• Collaborate with members and Collections Agency to set up Fresh Starts and maintain accounts.
• Process charge-offs and escalate major concerns to the Collections Manager.
• Communicate with delinquent accounts via phone and mail to bring them current.
• Counsel members using guidelines, policies, and the Fair Debt Collections Practices Act.
• Analyze the financial situation of borrowers to explore possible hardship modifications.
• Collect on returned checks, delinquent property taxes, and negative shares.
• Submit delinquency loan activity to the supervisor.
• Work through the daily overdraft list and collaborate with customers on payments and solutions.
• Provide information on banking products and assist branches in resolving account issues.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)