Bsa Jobs

About The Position

Requirements

• High school diploma or the equivalent
• Prior customer service experience required
• Prior banking experience required; knowledge of banking policies, procedures, and regulations preferred
• Excellent interpersonal and customer service skills; good social skills
• Excellent written and verbal communication skills
• Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
• Possesses an attitude of cooperation and a continual motivation to learn
• Ability to demonstrate high levels of accuracy and efficiency
• Good organizational skills and the ability to multitask efficiently
• Proficiency with computers; good technical skills; working knowledge of word processing and spreadsheet applications
• Maintains a neat, well-groomed, professional appearance
• Maintains a clean work area
• Punctual & reliable
• Background check
• Credit check
• Drug screen

Responsibilities

• Greet and direct customers as they enter the bank.
• Responsible for answering incoming phone calls and assisting customers with their banking needs.
• Processes transactions accurately and efficiently.
• Controls teller cash drawer limits, and maintains an acceptable over/short difference.
• Cashes checks within assigned limits.
• Accepts deposits, withdrawals, and payments; Issues official checks; Redeems savings bonds.
• Process night deposits under dual control.
• Back up Head Tellers as needed with ATM, Vault, and Cash shipments.
• Follows proper procedures to comply with BSA, including but not limited to OFAC scans and CTR filings.
• Uses the opening and closing process for all accounts offered at CBC.
• Proactively analyzes customer relationships to ensure needs are met.
• Opens, closes, and provides access to safe boxes and files safe box agreements.
• Orders and sells personal and business products for all customers.
• Provides Notary service.
• Complete all deposit demand maintenance forms on accounts.
• Completes wire forms for domestic and international wires.
• Research and resolve problems either through direct personal action or referral to customer service manager.
• Maintains current knowledge of all bank products, services, and procedures.
• Keeps updated information and refers to the Customer Service Reference Manual as given by manager.
• Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information.
• Assist customers with Online Banking including Bill Pay services, and debit card orders including maintenance and cancellations.
• Maintains a desired level of accuracy on work received by operations; files in a timely manner.
• Participates in all training opportunities; stays up to date with required Compliance courses and related tests.
• Utilizes knowledge of products and services, the corporate mission, corporate policies and procedures in the performance of job responsibilities.
• Understands and abides by all security policies and procedures. Assists with opening & closing procedures; Assists with maintaining security codes and alarm functions.
• Other duties as assigned by management.