Teller/CSR - Hahira Branch

Commercial Banking Company

2d•Onsite

About The Position

Provides courteous and professional teller service to customers. Completes transactions accurately and efficiently according to established policies and procedures. Identify referral opportunities and make appropriate suggestions that best meet the customers' needs. Consistently seek to delight our customers by friendliness, including learning our customers and addressing them by name. Required to work some Saturday mornings. Reliable attendance is critical.

Requirements

High school diploma or the equivalent
Prior customer service experience required
Prior banking experience required; knowledge of banking policies, procedures, and regulations preferred
Excellent interpersonal and customer service skills; good social skills
Excellent written and verbal communication skills
Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
Possesses an attitude of cooperation and a continual motivation to learn
Ability to demonstrate high levels of accuracy and efficiency
Good organizational skills and the ability to multitask efficiently
Proficiency with computers; good technical skills; working knowledge of word processing and spreadsheet applications
Maintains a neat, well-groomed, professional appearance
Maintains a clean work area
Punctual & reliable
Background check
Credit check
Drug screen

Responsibilities

Greet and direct customers as they enter the bank.
Responsible for answering incoming phone calls and assisting customers with their banking needs.
Processes transactions accurately and efficiently.
Controls teller cash drawer limits, and maintains an acceptable over/short difference.
Cashes checks within assigned limits.
Accepts deposits, withdrawals, and payments; Issues official checks; Redeems savings bonds.
Process night deposits under dual control.
Back up Head Tellers as needed with ATM, Vault, and Cash shipments.
Follows proper procedures to comply with BSA, including but not limited to OFAC scans and CTR filings.
Uses the opening and closing process for all accounts offered at CBC.
Proactively analyzes customer relationships to ensure needs are met.
Opens, closes, and provides access to safe boxes and files safe box agreements.
Orders and sells personal and business products for all customers.
Provides Notary service.
Complete all deposit demand maintenance forms on accounts.
Completes wire forms for domestic and international wires.
Research and resolve problems either through direct personal action or referral to customer service manager.
Maintains current knowledge of all bank products, services, and procedures.
Keeps updated information and refers to the Customer Service Reference Manual as given by manager.
Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information.
Assist customers with Online Banking including Bill Pay services, and debit card orders including maintenance and cancellations.
Maintains a desired level of accuracy on work received by operations; files in a timely manner.
Participates in all training opportunities; stays up to date with required Compliance courses and related tests.
Utilizes knowledge of products and services, the corporate mission, corporate policies and procedures in the performance of job responsibilities.
Understands and abides by all security policies and procedures. Assists with opening & closing procedures; Assists with maintaining security codes and alarm functions.
Other duties as assigned by management.