Bmet Jobs

About The Position

Requirements

• Identify and define technical problems by collecting data, applying training, and collaborating with others, while building troubleshooting capability down to the component level.
• Demonstrate foundational PC competency (word processing, spreadsheets, databases) alongside experience with mechanical tools, test equipment, and electronic circuit boards/processors.
• Understand fundamental networking technologies and basic troubleshooting methods.
• Communicate clearly and professionally—both verbally and in writing—with team members and customers at all levels.
• Work effectively in a team-driven environment, sharing knowledge and collaborating across departments to achieve common goals.
• Remain adaptable, organized, self-disciplined, and capable of working independently in a fast-paced, changing environment.
• Maintain a valid driver’s license and a driving record compliant with Block Imaging’s Driver Policy.
• 2–5 years of experience in biomedical equipment maintenance, field service, or technical service within a healthcare or imaging environment.
• Demonstrated ability to independently perform preventive maintenance, troubleshooting, and intermediate repairs on biomedical and imaging equipment.
• Experience supporting equipment in clinical settings, working directly with clinicians, service teams, and hospital staff.
• Proven ability to manage work assignments within an assigned geographic territory, including scheduling, documentation, and customer communication.
• Experience applying service documentation, safety standards, and regulatory requirements to ensure compliance and equipment reliability.
• Associate degree or equivalent training/experience in electronics or Biomedical Engineering.

Nice To Haves

• CBET certification desirable
• lean certification desirable

Responsibilities

• Take ownership of customer issues by identifying problems, communicating clearly, involving the right service personnel, and ensuring customer satisfaction while building credibility and trust.
• Proactively identify service needs, provide solutions beyond break/fix, and demonstrate urgency and priority-setting in difficult customer situations with minimal supervision.
• Represent the company professionally, respond appropriately to inquiries, and maintain a positive, cohesive company image across all interactions.
• Support team success by adopting and sharing best practices, assisting others, mentoring peers, and seeking opportunities to increase skill and capacity.
• Maintain full compliance with regulatory standards, safety requirements, customer policies, and company procedures while effectively managing labor, parts, tools, documentation, and administrative tasks.
• Build growing technical expertise across biomedical equipment—performing PMs, repairs, troubleshooting, and escalating issues properly with effective hand-offs.
• Demonstrate strong problem-solving, clear communication, and consistent follow-through to meet business objectives and contribute to a high-performing service environment.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.

Benefits

• competitive insurance options, including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• 19 days Paid Time Off (PTO) per year
• two “People Matter” days annually for volunteering in your community
• Annual Bonus Opportunities
• 401(k) Investment Plan & Budgeting
• Team Member Perks Program
• Tuition Assistance
• Employee Referral Bonus Program
• Paid Parental Leave