Banquet Server Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Must have a minimum of 1-year of Banquet and/or fine dining experience in a restaurant, hotel, or equivalent.
• Business communication skills both verbal and written in English.
• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
• Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.
• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
• Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.
• Combination of standing, walking and moving for 8+ hours.
• Ability to walk around the hotel, carry trays, go up and down stairs, stoop, kneel, lift up to 50 lbs. and push/pull up to 100 lbs.
• Meet California state minimum age to sell and serve alcohol.
• All associates must acknowledge and understand that functions occur 7 days a week, 24 hours a day, and at times it may be necessary to move an associate from their accustomed shift as business dictates.

Nice To Haves

• Bilingual or Multilingual
• Prior Emotional Intelligence Training
• Prior Forbes Training
• Alcohol awareness Certification
• CA Food Handlers Certificate

Responsibilities

• Provide a pleasant event experience to guests.
• Review banquet event orders.
• Set tables and rearrange banquet rooms.
• Assist with making the function space visually appealing and presenting the menu offering for the event (inclusive of linen and table setting, food station design, and beverage service, etc.).
• Ensure that food is presentable prior to serving to guest (a la carte dining or buffet).
• Memorize banquet food and beverage menus and be familiar with food/beverage preparations.
• Deliver/retrieve guests plates, leftovers, utensils etc. with etiquette and poise.
• Clean tables, utensils etc. before, during and after shift and sort them properly in order for the kitchen to clean.
• Assist with set-up and breakdown of banquet event rooms.
• Assist with side work such as folding napkins, setting up tables, preparing placemats, condiments and preparing for opening/closing shift.
• Transport linens to and from laundry.
• Demonstrate brand standards, behaviors, hallmarks and mandates.
• Follow all emergency and safety/sanitary guidelines in order to provide a safe and secure environment for guests, associates and visitors.
• Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, following attendance policies, professional demeanor, lost and found, etc.
• Spark conversations with guests and associates, smile often, establish relationships to develop loyalty and achieve both associate and guest satisfaction goals.
• Follow up with guests during their meal to ensure guest satisfaction and/or correct any issues that arise.
• Have a strong relationship with the culinary department to communicate guest food needs (i.e. allergies, dietary restrictions).
• Have a strong relationship with the bartender to communicate guest beverage preferences, alternatives, and recommendations.
• Have constant communication with the banquet team before, during and after event function.
• Resolve and address all guest and associate questions and/or concerns in a timely, creative and professional manner.
• Report any issues, concerns and/or suggestions to management.
• Follow posted schedule, minimize overtime, and missed meal hours.
• If handling cash, follow all guidelines and procedures accordingly.