Assistant Jobs

About The Position

Requirements

• Minimum 3 years retail experience
• 1-2 years specialty management experience

Responsibilities

• Meet personal and store sales goals.
• Assist in the tracking, monitoring, and communication of business results.
• Ensure an elevated level of sales and service is practiced by all associates; lead by example.
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
• Ensure all sales related policies and procedures are maintained.
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
• Maintain a keen interest in the fashion industry and market trends.
• Ensure all associates provide the highest level of customer service.
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management.
• Support and assist in staff training in all areas of appropriate register usage and maintenance.
• Understand and properly execute all management register functions.
• Participate in inventories.
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash.
• Responsible for driving product to and from the Offsite location on an as needed basis (Offsite drivers only).
• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure deliveries are properly processed in a timely manner.
• Identify and communicate product concerns in a timely manner.
• Communicate inventory needs to support the business goal.
• Assist in the recruitment, training and development of staff.
• Assist in ensuring the integrity of payroll and the payroll process.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results.
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary.
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times.