Assistant Jobs

About The Position

Requirements

• 1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred
• Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required
• A minimum of 1 year experience working in an office environment is required.
• Moderate to advanced knowledge of customer service practices
• Ability to assist in all areas of warehouse and administrative operations
• Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word
• Knowledge of standard office administrative practices and procedures
• Willing and able to work with all personality types in a professional, effective manner
• Drug Screen (not including cannabis) and Background Check required.

Nice To Haves

• emphasis in transportation or freight forwarding preferred

Responsibilities

• Manage heavy call and email volume in a professional and timely manner
• Administer elevated service programs including customer reporting and communication processes for specific customers
• Assists internal and external customers with information or document requests
• Partners with the sales team to meet and exceed customer service expectations
• Assists in maintaining and monitoring electronic data for customers
• Operates inventory control, word processing, and spreadsheet applications for customers
• Generates correspondence to secure additional customer information to resolve customer disputes
• Responsible for regular attendance and promptness

Benefits

• Full benefit package available after probationary period