Architect Jobs

About The Position

Requirements

• 5+ years of Quality Management or Audit experience, specifically within healthcare, telehealth, or high-growth technology companies.
• Expertise in QA Methodologies: Deep understanding of rubric calibration, sampling logic (increasing our "n"), and performance coaching.
• Analytical Rigor: Ability to work with data analysts to validate the relationship between quality behaviors and downstream outcome metrics (e.g., defect rates, CSAT, and time-to-remediation).
• Tech-Savvy Strategy: Experience working with automated QA platforms and a strong interest in how AI and LLMs can be used to scale human oversight.
• Clinical/Operational Fluency: The ability to translate complex technical or clinical workflows and regulatory requirements into simple, measurable quality standards.
• Entrepreneurial and resourceful - we need people who can find creative ways to make a big impact quickly and without much direction.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with Sales, Operations, Data, and Product teams to ideate, complete projects, and drive impactful results.

Nice To Haves

• Prior experience in people management or team leadership, with the ability and desire to convert from an individual contributor to a people manager as the team scales.

Responsibilities

• Architect the QA Framework: Own the design and execution of standardized, milestone-based quality rubrics for our patient care team.
• Partner with Data & Analytics: Collaborate closely with the Data team to correlate QA scores with key business outcomes (e.g., patient engagement, conversion, and NPS/CSAT), ensuring our quality standards are actually driving the results we want to see.
• Centralize Oversight: Transition QA from a decentralized task performed by Patient Care Managers into a unified "source of truth" that ensures consistency across the organization.
• Bridge the AI Roadmap: Partner directly with the Platform team as the Subject Matter Expert (SME) to design, tune, and validate our future AI QA system.
• Drive Actionable Growth: Synthesize QA data into prioritized initiatives, partnering with L&D to create targeted coaching and remediation plans that improve patient outcomes.
• Own Compliance & Risk: Ensure all patient-case documentation meets strict regulatory and contractual requirements, serving as the point owner for audit readiness.
• Optimize Existing Tech: Maximize the utility of our current tools, ensuring automated flags are translated into meaningful operational changes.
• Elevate Patient Experience: Review quality through a patient-centric lens, balancing operational efficiency with the empathy and tone required for world-class care.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan
• Annual bonus
• Equity