Analyst Jobs

About The Position

Requirements

• High School Diploma or equivalent.
• Basic understanding of insurance and agent relationship.
• One year of experience as a Case Manager or comparable experience.
• One year of customer service experience.
• One year of experience with Microsoft Office.
• Outstanding communication skills, especially over the phone.
• Good computer and typing skills.
• Outstanding customer service skills.
• Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.
• Positive attitude and ability to work well with others.

Responsibilities

• Responsible for Quality Assurance. Audit department workload and assignments including but not limited to Service Requests, ACH processing, communications, and commission audits.
• Assist in the creation and management of performance improvement plans to improve Case Managers’ QA scores.
• Responsible for agent support. Provides customer service to agents via phone, email, and in meetings when necessary.
• Creates Service Requests (SRs) as needed to track and handle agent issues.
• Communicates with carriers and/or outside departments to resolve agent issues.
• Assists with phones queues including: Operator, Site Assistance, and Broker Support.
• Processes ACH and W-9 documents.
• Provide recommendations on process improvement to department leadership.
• Responsible for miscellaneous duties as assigned by management.

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability