Business Performance Analyst(Associate, Intermediate, or Senior)

Dominion Energy • Richmond, VA

1d • $52,800 - $106,400 • Hybrid

About The Position

Dominion Energy is seeking a Business Performance Analyst to join their Fleet Management team. This role supports business operations through the administration of fleet data, financial transactions, reporting, customer support, and operational controls. The position involves assisting with recurring business processes such as asset administration, billing support, fuel card activities, data validation, reconciliations, reporting, and documentation. The analyst will complete assigned work according to established procedures, investigate routine issues, and support continuous improvement initiatives. Collaboration with Fleet Management personnel and business partners is key to maintaining accurate information, supporting operational decision-making, and providing quality customer service. The level of the position (Associate, Intermediate, or Senior) will be determined by the qualifications and experience of the candidate. Dominion Energy offers a hybrid 3-2 work schedule (three days in the office, two days of teleworking).

Requirements

• Associate Business Performance Analyst: 0-2 years of relevant experience.
• Strong attention to detail and documentation skills.
• Ability to learn new systems and processes.
• Basic analytical and problem-solving skills.
• Strong customer-service orientation.
• Ability to work effectively within a team environment.
• Business Performance Analyst: 2-3+ years of relevant experience.
• Demonstrated ability to independently manage recurring business activities.
• Strong analytical and problem-solving capabilities.
• Experience with process analysis, reporting, and business systems.
• Strong planning, communication, and organizational skills.
• Ability to exercise sound judgment and independent decision-making.
• Sr. Business Performance Analyst: 5-6+ years of relevant experience.
• Significant experience leading business process and operational improvement initiatives.
• Advanced analytical, facilitation, and problem-solving skills.
• Strong understanding of governance, controls, reporting, and organizational processes.
• Experience leading cross-functional projects without direct authority.
• Strong executive communication and stakeholder management skills.
• Ability to influence organizational decisions through data and business analysis.
• Bachelor's degree or an equivalent combination of education and demonstrated related experience.
• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience will be considered.

Nice To Haves

• Preferred Discipline(s): Business Administration, Finance, Accounting, Data Analytics, Information Systems, Supply Chain Management, Fleet Management, Operations Management.
• Relevant certifications in business analysis, project management, process improvement, data analytics, internal controls, finance, or fleet management may be preferred based on the assignment.

Responsibilities

• Support daily Fleet Management business processes and transactions.
• Maintain fleet asset, customer, billing, and operational records.
• Assist with financial processing, reconciliations, and month-end activities.
• Prepare recurring operational and management reports.
• Research routine data and transaction exceptions.
• Maintain process documentation and work instructions.
• Respond to customer inquiries and support requests.
• Participate in testing, system enhancements, and process improvement efforts.
• Support internal control, audit, and compliance activities.
• Develop working knowledge of fleet operations, business systems, and reporting processes.
• Support business continuity, knowledge management, and process standardization.
• Manage assigned Fleet Management processes from initiation through completion.
• Ensure accurate execution of fleet transactions, reporting, and financial activities.
• Perform process reviews and identify opportunities for improvement.
• Analyze operational and financial information to support business decisions.
• Investigate process, system, and data issues and coordinate resolution.
• Develop and maintain procedures, controls, and business documentation.
• Support system enhancements, testing, and implementation activities.
• Facilitate meetings and coordinate efforts across multiple stakeholder groups.
• Develop business requirements and process recommendations.
• Provide guidance to Associate Business Process Analysts.
• Lead complex Fleet Management initiatives and strategic improvement efforts.
• Serve as the senior subject matter expert for critical business processes.
• Establish and maintain process standards, governance practices, and controls.
• Lead cross-functional projects involving Operations, Finance, Accounting, Supply Chain, Maintenance, Technology, and external partners.
• Develop business cases and recommendations for leadership decision-making.
• Evaluate operational, financial, and process risks and recommend mitigation strategies.
• Lead system implementations, process redesign efforts, and automation initiatives.
• Oversee reporting frameworks and data quality standards.
• Support regulatory, audit, and compliance requirements.
• Mentor analysts and support team development.
• Represent Fleet Management on enterprise initiatives and strategic projects.
• Lead business continuity, knowledge management, and process standardization efforts.
• Other duties as assigned or required.

Benefits

• health, dental, and vision benefits with coverage for families and domestic partners
• vacation
• retirement plans including 401k contributions and matches
• paid holidays
• tuition reimbursement
• bonus eligibility
• sick leave
• disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level