Alarm Technician Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of electronic troubleshooting experience required.
• Minimum of 1–2 years of customer service experience required.
• Ability to use hand tools, testing equipment, and electronic diagnostic tools.
• Ability to read and understand technical documentation, wiring diagrams, and service information.
• Valid driver's license with an insurable driving record.

Nice To Haves

• Two years of basic electronics experience preferred.
• Technical or vocational education in electronics, electrical systems, low-voltage systems, or a related field preferred.
• Experience with burglar alarm or other electronic security systems preferred.
• Ability to obtain a Permanent Employee Registration Card (PERC) through the Illinois Department of Financial and Professional Regulation for Illinois-based employees.
• NICET Level I Certification or higher is a plus for positions supporting fire alarm systems.

Responsibilities

• Diagnose, service, test, and repair residential and commercial burglar alarm systems and related equipment.
• Depending on your assigned service area, work may also include fire alarm, access control, video surveillance, and other low-voltage security systems.
• Inspect, troubleshoot, repair, and replace system components, including control panels, door contacts, motion detectors, and other electronic devices.
• Identify system deficiencies, determine the cause of technical issues, and recommend appropriate corrective actions.
• Test serviced and repaired systems to verify proper operation and ensure work meets ADS standards and applicable requirements.
• Educate customers on the operation and basic use of their systems and answer questions about completed service work.
• Clearly communicate findings, repair recommendations, and service updates to customers.
• Complete accurate service documentation, including work performed, parts used, testing results, and customer interactions.
• Maintain your ADS-assigned company vehicle, tools, testing equipment, and inventory in clean, organized, and service-ready condition.
• Communicate with coordinators, supervisors, coworkers, and customers regarding scheduling, service updates, and job completion.
• Partner with other ADS teams to resolve service needs efficiently and provide an exceptional customer experience.
• Follow ADS safety policies, procedures, applicable codes, and safe electrical work practices.
• Participate in the department's rotating on-call schedule for after-hours emergency service requests, which may include company-observed holidays.
• Maintain punctuality and dependable attendance.

Benefits

• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO) starting at 3 weeks per year
• Eight Paid Holidays
• Paid Parental Leave
• Employer-Paid Short-Term Disability
• Optional Long-Term Disability
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Employee Discounts on ADS Products and Services
• Professional Development and Ongoing Training
• Company-Sponsored Events
• Collaborative, Team-Oriented Work Environment