Field Service Technician - Level I (Fire Alarm)

ORR Protection•Phoenix, AZ

6d•Remote

About The Position

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people. Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of. As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team covering near the Phoenix, AZ area. Our technicians perform inspections and testing on fire alarm systems and assist with installation.

Requirements

High school diploma or equivalent, required.
One year experience in servicing commercial Fire Alarm systems, required.
Basic computer literacy.
Basic mechanical and electrical ability.
Demonstrated ability and interest in learning electrical and mechanical concepts.
Capable of using Windows-based software as well as mobile iPad applications.
Excellent verbal and written communication skills.
Organized and detail-orientated.
Strong critical thinking and problem solving skills.
Self-directed with the ability to work autonomously.
Demonstrated customer service mindset.
All associates are required to pass a drug screen, background check and motor vehicle report.

Nice To Haves

Associate degree in electronics or related field, preferred.
Experience with the following manufacturers: Kidde, Fenwal, Notifier, Fike, FCI, preferred.

Responsibilities

Contact customer to set up service.
Perform inspection and testing tasks on fire alarm systems according to OPS work instructions.
Test and clean smoke detectors
Test manual pull stations and other initiating devices
Test other system inputs and outputs
Test and verify audio visual components
Inspect and test fire extinguishers
Record inspection and test results in the company’s electronic inspection program.
Review inspection and test results with the customer.
Conduct training with customer on the functionality of the fire system.
Assist in installation and commissioning tasks with supervision.
All other duties as assigned.