Field Service Technician - Level III (Fire Alarm)

ORR Protection•Orlando, FL

6d•Remote

About The Position

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, ORR has built its reputation by serving organizations in mission-critical environments. As a third-generation, family-owned company, ORR remains grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to its customers and people. ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. Joining ORR means becoming part of a team dedicated to protecting what matters most, while building a career to be proud of. As a Field Service Technician Level III, you will work with large and successful companies, receiving top-notch training on industry-leading fire alarm systems and fire suppression equipment. This role is for individuals who want to be appreciated and be part of an elite team. Level 3 Technicians lead teams to service large-scale fire alarm and suppression systems. Experience working on and programming fire panels is essential.

Requirements

High school diploma or equivalent, required.
Five years’ experience in servicing electrical/mechanical systems in the fire alarm or special hazard fire suppression industry, required.
Experience reading blueprints, required.
Experience with intelligent fire control panel programming software.
Knowledge of Microsoft Office and standard internet usage.
Strong time management skills.
Excellent verbal and written communication skills.
Organized and detail-orientated.
Strong critical thinking and problem-solving skills.
Self-directed with the ability to work autonomously.
Ability to lead a team effectively.
Demonstrated customer service mindset.

Nice To Haves

Associate degree in electronics or related field, preferred.
NICET (Fire Alarm / Special Hazard) certification, preferred.
Experience with the following manufacturers: Siemens, Notifier, Kidde, Fenwal, Fike, FCI, preferred.

Responsibilities

Embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
Take a lead role in major service activity.
Perform service on the majority of OPS System brands and applications.
Contact customer to set up service.
Perform all inspection and testing tasks on fire alarm and special hazard fire suppression systems according to OPS work instructions.
Record inspection and test results in companies' electronic inspection program.
Respond to emergency service requests and take appropriate action.
Perform in-depth troubleshooting, repair, and replacement of system equipment.
Oversee OPS personnel in coordination of service activities.
Review inspection and test results with the customer.
Conduct training with customer on the functionality of the fire system.
Assist in installation and commissioning tasks.
Other duties as assigned.