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AI Engineer

Hub International Insurance•Chicago, IL
•Hybrid

About The Position

HUB International is seeking an AI Engineer for the RPA & Automation team within its centralized technology organization and AI & Automation organization. This is a hands-on role designing, building, and shipping production-grade AI applications that provide measurable value across HUB’s business lines. The role builds on Claude as HUB’s primary model, with the AI stack expected to evolve toward agentic systems. The AI Engineer creates reusable skills and plug-ins, combines them into governed AI applications, builds retrieval over governed enterprise data, and owns the AI asset platform through which these capabilities reach the business. The role takes experimental or business-built prototypes and develops them into reliable, tested, governed, enterprise-ready applications. It also sets and enforces enterprise standards and governance for skills, plug-ins, and MCP wherever used across HUB. The team builds simple-to-moderate skills, plug-ins, and MCP connections directly; complex work requiring new infrastructure or deep integration is routed to Enterprise Engineering, then governed and published by the team. The position collaborates with business stakeholders, Enterprise Engineering, data teams, Security, and Cloud. It supports released skills, plug-ins, and applications and works within Agile ceremonies, documenting technical decisions and assets for handoff, audit, and maintenance. The role is based out of HUB’s Chicago office in a hybrid work arrangement.

Requirements

  • At least 5 years of software or automation engineering experience, including at least 2 years building and shipping LLM-backed applications to production.
  • Direct, recent, hands-on experience building and publishing Claude skills or plug-ins; broad LLM or framework experience without shipped skills and plug-ins is not sufficient.
  • Strong Python, REST API, and enterprise integration skills, with sound fundamentals in testing, version control, and monitoring.
  • Hands-on experience with foundational models, including system and prompt design, skill and tool building, and function and tool calling.
  • Experience with retrieval-augmented generation, embeddings, and vector stores, including chunking and reranking.
  • Experience evaluating and monitoring LLM systems, with an understanding of cost, latency, and reliability tradeoffs.
  • Experience working in a regulated enterprise where security, governance, and access control are part of normal delivery.
  • Cloud experience with Azure or GCP / Vertex AI.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.
  • Genuine software engineering depth rather than prompt-only development.
  • Systems thinking and the ability to design for consistency, resilience, and enterprise scale.
  • Clear technical communication with engineers and non-technical business stakeholders.
  • Accountability and ownership for quality, stability, and delivery.
  • Curiosity and adaptability as the AI stack evolves toward agents.
  • Collaborative approach across analysts, architects, business partners, and Enterprise Engineering.

Nice To Haves

  • Agent development and orchestration experience, such as LangGraph, CrewAI, or Claude Agent SDK.
  • Model Context Protocol (MCP) design and agent-to-agent patterns.
  • Knowledge of identity and access concepts, including RBAC, non-human or agent identity, and least privilege.
  • UiPath or Power Platform exposure.
  • Insurance or financial services industry experience.
  • Familiarity with Git, CI/CD pipelines, modern software engineering practices, and tools such as Jira or Azure DevOps.

Responsibilities

  • Build reusable skills and package them as plug-ins, then compose them into governed AI applications for HUB business lines.
  • Configure and tune foundational models, including Claude and Gemini, for HUB use cases using system and prompt design.
  • Build retrieval-augmented generation, embeddings, and multi-step workflows over governed enterprise data.
  • Productionize business-built AI prototypes into reliable, governed applications.
  • Own and govern the skill and plug-in marketplace and MCP catalog, including intake, publication, versioning, and maintenance.
  • Set and enforce enterprise standards and governance for skills, plug-ins, and MCP across HUB and on any surface, including Claude Code.
  • Apply access control, least privilege, and audit practices for AI assets in partnership with Security and Cloud on identity and credentials.
  • Build simple-to-moderate skills, plug-ins, and MCP connections directly; route complex builds requiring new infrastructure or deep integration to Enterprise Engineering, then govern and publish the results.
  • Establish evaluation harnesses, golden-set testing, guardrails, monitoring, and logging to support consistent, reliable AI output at enterprise scale.
  • Provide production support for skills, plug-ins, and applications released by the team.
  • Partner with business stakeholders to turn rough, prototyped ideas into production-ready, governed capabilities.
  • Partner with Enterprise Engineering and data teams to deliver reliably and route deep builds appropriately.
  • Participate in Agile ceremonies and document skills, applications, and technical decisions for handoff, audit, and maintenance.

Benefits

  • Competitive base salary plus performance-based bonus.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match.
  • Paid time off and company holidays.
  • Professional development and certification reimbursement.
  • Opportunity to shape HUB’s enterprise AI application and asset platform and build across a modern stack spanning Claude, RAG, and agentic tooling.
  • Health, dental, vision, life, and disability insurance; FSA and HSA accounts; and 401(k) accounts.
  • Paid time off that may include vacation, sick, personal, floating holidays, and company holidays.
  • Eligible annual bonuses, equity, and commissions may be available for some positions.
  • Structured training, licensing support, and ongoing development opportunities.
  • Retirement savings matching and company-paid life and disability plans.
  • Paid parental leave and a wellbeing program.
  • Community impact opportunities through HUB Gives.

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