Administrative Assistant Jobs

About The Position

Requirements

• High School / GED
• 1-2 years administrative experience or equivalent combination of education & experience
• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Desire to learn and grow within the insurance industry.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Computer skills: proficiency with Microsoft Office Suite and Outlook.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Responsibilities

• Answer calls from Senior and Individual Services phone line
• Assist in the preparation of quotes
• Assists team members with various claims and benefit issues.
• Review applications for missing information
• Follow-up with carriers to confirm application received and track progress
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data
• Make outgoing calls to clients to schedule appointments and gather information
• Order Client ID Cards
• Prepare Provider Directories
• Renew existing policy information within Broker Management System
• Research commission payments and billing issues.
• Performs other duties and projects as assigned

Benefits

• health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• paid-time-off benefits
• eligible bonuses
• equity
• commissions for some positions