Administrative Assistant Jobs in Raleigh, FL

About The Position

Requirements

• High school diploma or G.E.D and 6-12 months of experience in an office environment
• Ability to organize and prioritize work in order to meet deadlines
• A significant level of respect, honesty, trust and diplomacy is required, in addition to normal courtesy and tact
• Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature (these individuals may be economically and emotionally stressed at times)
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary
• Position requires the ability to sit for long periods of a time in front of a computer which may result in eye strain
• Knowledge of office administration and excellent telephone etiquette
• Ability to maintain a high level of accuracy in preparing and entering information into system
• Typing 40 wpm
• Proficiency with personal computers and Microsoft Office Software.
• Able to develop customer relations
• Excellent and effective time management, oral and written communication, team building, problem solving, decision making, interpersonal skills
• Attention to detail and high level of accuracy
• Possess cultural awareness and sensitivity
• Ability to work flexible hours
• Demonstrate sound work ethics

Nice To Haves

• Knowledge of loan collection laws and regulations preferred
• Bilingual in English and Spanish is desired

Responsibilities

• Mails Mortgage Servicing correspondence to borrowers, records, and distributes all incoming mail
• Provides secretarial and administrative support in order to ensure effective and efficient office operations
• Calls borrowers that have their loans on non-escrow to collect proof on insurance and taxes
• Greets customers that will be closing on loan renewals, loan modifications, payment deferrals
• Collects information from borrower applying in person for a Mortgage Servicing program
• Types agendas for meetings
• Prepares reports for Mortgage Servicing meetings
• Compiles and maintain an up-to-date telephone directory of numbers and addresses
• Files all correspondence
• Orders and keeps inventory of supplies
• Provides receptionist services
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Benefits

• All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function.
• All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.