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Senior Workers Compensation Claims Adjuster

Gallagher•Orlando, FL
•Remote
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About The Position

Gallagher Bassett is seeking an experienced claims adjuster to investigate, evaluate, and resolve complex workers compensation claims. The role applies claims management experience and analytical judgment to assess exposure, plan appropriate actions, and resolve claims. The adjuster works with claimants, clients, and other parties involved in the claim process, providing empathetic customer service and supporting effective communication and resolution. Claims must be handled in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The role also involves timely and efficient documentation and communication of claim activity. The position is eligible for fully remote work and calls for jurisdictional experience in Florida and Georgia, with an active Florida adjuster’s license.

Requirements

  • High school diploma.
  • Minimum of 5 years of related claims experience; the overview specifies 3–5+ years adjusting a full indemnity desk plus litigation.
  • Appropriately licensed and/or certified in all states in which claims are handled; an active Florida adjuster’s license is specified.
  • Jurisdictional experience in Florida and Georgia.
  • Knowledge of accepted industry standards and practices.
  • Computer experience with related claims and business software.

Nice To Haves

  • Bachelor’s degree.

Responsibilities

  • Investigate, evaluate, and resolve complex workers compensation claims.
  • Analyze claims exposure, make informed decisions, plan the appropriate course of action, and bring claims to resolution.
  • Interact with parties involved in the claim process to support effective communication and resolution.
  • Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
  • Partner with clients to deliver innovative solutions and improve the claims management process.
  • Think critically, solve problems, and plan and prioritize tasks to serve clients and claimants effectively.
  • Handle claims in accordance with client and corporate policies and procedures, accepted industry practices, and statutory, regulatory, and ethical requirements.
  • Document and communicate claim activity promptly and efficiently.

Benefits

  • Competitive compensation.
  • Comprehensive benefits programs designed to support well-being.
  • Career development opportunities and ongoing learning.
  • Collaborative, people-first culture with accessible leadership.
  • Opportunity to do meaningful work with global reach and local impact.

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Education Level

High school or GED

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