Senior Property Resolution Specialist (Property Claims Field Adjuster)

Encova Insurance•Cleveland, OH

54d•$61,742 - $98,788•Remote

About The Position

Encova Insurance has an immediate opening for a Senior Property Resolution Specialist (Field Adjuster). This role will be home-based but you must reside in Northeast Ohio for travel throughout the territory. This role will report to a Manager, Property Claims. The job objective is to investigate, evaluate, estimate and process property claims primarily requiring in-person contact and on-site inspections.

Requirements

Experience as an Encova Insurance Property Resolution Specialist or its equivalent in the industry.
Internal candidate must have achieved an overall performance rating of at least “Meets Expectations” in the last two annual performance reviews.
Actively demonstrate the skills and abilities listed in the Property Resolution Specialist job description.
Demonstrate good judgment in making decisions.
Good communication skills.
Excellent people skills including positive, professional working relationships with associates, peers, agents, sales representatives, underwriters, marketing personnel and the public.
Good negotiation skills.
Satisfactory setup and monitoring of all claims.
Thorough knowledge of claims settlement techniques, Encova’s personal and commercial policy products, current legal decisions affecting claims handling, regional office and company procedures, policies and practices.
A college degree or equivalent in insurance or business is required.
Must reside in Northeast Ohio for travel throughout the territory.

Nice To Haves

Continuing insurance education is desired and may be obtained through IIA and/or CPCU or other accredited insurance education provider.

Responsibilities

Primarily responsible for handling personal and commercial property losses including structure, contents, ALE, scheduled property and business income losses requiring an on-site investigation.
Handling property coverage questions.
Handling property limited handled lawsuits including attending pre-trials, mediations, arbitrations or trial when required.
Inspect and write moderate to large property estimates using estimating guides and estimating software.
Assist in risk evaluation on homeowners and commercial businesses including verifying insurance to value, coinsurance penalties and documenting any change or increased hazard to the risk.
Assist inside property specialists with tasks assigned, such as, diagrams and photographs, statements in person or inspections of property.
Comply with claims organization’s policies and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, determination of claims values, completion of forms, and reports and negotiation and settlement of claims.
Investigate and close a minimum average of 30 elements per month.
Assist in catastrophe claims handling throughout the company operating territory, requiring overnight travel or extended stays upon request.
Serve as a member of claims and other company integrated teams as assigned.
Climb roofs and perform other field based inspections.
Obtain and maintain all applicable adjusters licensing.
Maintain open lines of communication with agents, sales representatives, marketing and underwriting personnel.
Perform other duties as assigned.