Senior Property and Specialty Claims Adjuster

AIG • Río Piedras, PR

2d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Sr. Property & Specialty Claims Adjuster in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Requirements

• Bachelor’s Degree or equivalent of a combination of experience and studies.
• This position is suitable for candidates with vast experience in claims handling.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Knowledge of insurance regulatory and/or procedural requirements in Puerto Rico.
• Proficient in all Microsoft applications (Word, Excel, PowerPoint, etc.)
• Analytical and problem-solving capabilities with a strong attention to detail
• Bilingual (English and Spanish). Excellent oral and written communication skills
• Demonstrated ability to collaborate with other units within/outside the department and companywide.
• Exceedingly customer service oriented.

Nice To Haves

• Adjusters License Preferred.

Responsibilities

• Manage complex Property & Specialty claims, including commercial property, catastrophe‑related losses, business interruption, extra expense, and specialized risk segments.
• Conduct detailed coverage analysis, interpreting policy language, endorsements, exclusions, and reinsurance participation.
• Evaluate complex damages using engineering reports, forensic analysis, field inspections, and expert consultations.
• Coordinate direct and reinsurance claim components, including facultative placements and reporting requirements.
• Prepare coverage positions, settlement recommendations, and regulatory‑compliant documentation for internal and external stakeholders.
• Lead negotiations with insureds, brokers, vendors, and legal representatives to achieve fair and timely claim outcomes.
• Support catastrophe surge operations, providing technical expertise during high‑volume periods.
• Maintain accurate digital claim files in OneView and other AIG systems, ensuring compliance with audit and regulatory standards.
• Mentor junior team members, providing guidance on coverage, investigation techniques, and technical claims handling.
• Any other related tasks required by AIG management.

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior