Claims Senior Property Adjuster

AAA • Coppell, TX

6d

About The Position

This position supports the Property Claims operation by handling moderate- to high-complexity claims reported on Homeowner policies written by the Interinsurance Exchange. The adjuster interprets First Notice of Loss information, investigates claims, evaluates coverage, develops negotiation strategies, and resolves claims in compliance with regulatory and statutory requirements. The role requires discretion and independent judgment to ensure compliance with state and federal laws and to manage losses effectively. It applies technical and customer-service best practices in accordance with company guidelines.

The position evaluates first-party claims in multiple markets and makes decisions and negotiates settlements within settlement authority. It may require attendance and participation in legal proceedings. Occasional travel to off-site business meetings or conferences is required.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• 4–6 years of prior claims handling experience.
• Working knowledge of claims administration best practices and procedures.
• Moderate knowledge of fault assessment, negligence, and subrogation principles.
• Working knowledge of Microsoft Office, general computer software, and claims software.
• Advanced organization and planning skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance.
• An insurance/claims adjuster license may be required for claims administration in specific states.

Nice To Haves

• 4–6 years of property claims administration experience (preferred).

Responsibilities

• Identify and obtain statements from insureds, vendors, and witnesses.
• Conduct phone investigations to determine coverage and damages and distinguish allegations from facts.
• Determine policy obligations by assessing liability and damage components of losses.
• Maintain appropriate claim activities and service levels.
• Communicate and interact with a variety of individuals.
• Explain policy coverages, benefits, and the claims process verbally and/or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address moderate-complexity coverage issues.
• Evaluate, assess, make decisions, and negotiate with insureds within settlement authority to resolve first-party claims in multiple markets.
• Assess personal property, property damage, and loss of use, and use claims technology and tools proficiently.
• Objectively identify and address issues that may be questioned in an audit.
• Coordinate with internal and external departments as required.
• Respond quickly and effectively to customer needs and problems.
• Attend and participate in legal proceedings as needed.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match.
• Pension.
• Tuition assistance.
• Floating holidays.
• Paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior