Virtual Teller I

TEXAS TECH FEDERAL CREDIT UNION•Lubbock, TX

8d•Onsite

About The Position

The Virtual Teller I builds member trust and strengthens relationships through superior service. As a primary contact for member inquiries and transactions, the role focuses on assessing members’ needs and providing effective solutions in a kind and caring manner. The position serves members and employees in person, online, and by telephone, and completes transactions through interactive digital teller machines. Additional duties may be assigned as needed to support proper operations.

Requirements

High school diploma or equivalent.
Ability to build rapport with members and callers and stay calm under pressure.
Excellent oral and written communication skills.
Ability to multitask accurately and promptly.
Experience meeting individual and team goals.

Nice To Haves

Bilingual in English and Spanish.
Previous teller, customer service, retail, or food service experience.

Responsibilities

Serve Texas Tech CU members and employees pleasantly and professionally in accordance with the credit union’s core values of Trust, Respect, Excellence, Kindness, and Stewardship.
Greet and welcome every member in a professional manner.
Answer member requests, inquiries, complaints, and concerns in a timely, accurate, and kind manner, whether received in person, online, or by telephone.
Complete member transactions through interactive digital teller machines.
Receive and process checks, cash, and mailed-in payments from members.
Assist members with check orders and address changes, and provide troubleshooting assistance as requested.
Research and help resolve routine questions, problems, or complaints about TTCU products and services.
Assist members with travel alerts and debit card limit increase requests.
Mail or email documentation as needed.
Maintain a thorough working knowledge of TTCU policies and procedures and applicable state and federal regulations.
Attend and participate in job-related training sessions.
Maintain member confidentiality.
Adapt to changing organizational and operational needs and take on additional duties and responsibilities as needed.