Virtual Teller I
About The Position
The Virtual Teller I builds member trust and strengthens relationships through superior service. As the primary contact for member inquiries and transactions, this role focuses on accurately assessing member needs and providing effective solutions in a kind and caring manner while creating a positive member experience. The position serves Texas Tech Credit Union members and employees through in-person, online, and telephone interactions. It completes transactions using interactive teller machines and supports members with routine questions and requests involving TTCU products and services. The role requires maintaining knowledge of organizational policies and applicable state and federal regulations, protecting member confidentiality, and participating in job-related training. Additional duties may be assigned as needed to support operations.
Requirements
- High school diploma or equivalent.
- Ability to meet individual and team goals.
- Ability to build rapport with members and callers and remain calm under pressure.
- Excellent oral communication, including over the phone, and written communication skills.
- Ability to multitask accurately and promptly.
Nice To Haves
- Bilingual in English and Spanish.
- Previous teller, customer service, retail, or food service experience.
Responsibilities
- Serve members and employees pleasantly and professionally in accordance with Texas Tech CU’s core values.
- Greet and welcome members professionally.
- Respond to member requests, inquiries, complaints, and concerns in a timely, accurate, and kind manner, whether received in person, online, or by telephone.
- Complete member transactions through interactive teller machines (ITMs).
- Receive and process checks, cash, and mailed payments from members.
- Help members complete check orders and address changes, and provide troubleshooting assistance as requested.
- Research and help resolve routine member questions, problems, or complaints regarding TTCU products and services.
- Assist members with travel alerts and debit card limit increase requests.
- Mail or email documentation as needed.
- Maintain a thorough working knowledge of TTCU policies and procedures and applicable state and federal regulations.
- Attend and participate in job-related training sessions.
- Maintain member confidentiality.
- Adapt to changing organizational and operational needs and take on additional duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
