Virtual Teller

Wings Credit Union•Apple Valley, MN

3d•Onsite

About The Position

At Wings Credit Union, the Virtual Teller helps create value for members and deepen community relationships by delivering real-time, face-to-face service through interactive teller technology. Working in a fast-paced, technology-enabled environment at the corporate campus in Apple Valley, Minnesota, the teller assists members with transactions and account questions, provides rate information, and creates professional, meaningful service interactions. The role combines traditional teller expertise with modern service delivery and includes identifying members’ financial needs and recommending appropriate products and services. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., plus every other Saturday, 9:00 a.m. to 1:15 p.m.

Requirements

High school diploma or GED.
At least 6 months of relevant experience; the posting also accepts an equivalent combination of training, education, and sales experience.
Working knowledge of computer software, including Windows and Microsoft Office.
Awareness of competition.
Excellent verbal and non-verbal communication skills; well-organized, accurate, and detail-oriented.
Positive and enthusiastic attitude, exceptional interpersonal skills, and professional appearance.
Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining service quality.
Ability to work effectively as a team member through cooperation, flexibility, and dependability.
Demonstrated ability to build strong customer or member relationships and deliver customer- or member-centered solutions.
Ability to build partnerships and collaborate with others to meet shared objectives.
Track record of taking on opportunities and challenges with urgency, energy, and enthusiasm.
Ability to adapt approach and demeanor in real time to changing situations.
Must be bondable.

Nice To Haves

Some college experience.
At least 6 months of previous cash-handling experience.
At least 6 months of previous credit union or banking experience.

Responsibilities

Deliver quality service through multiple channels, process transaction requests, provide rate information, and handle account inquiries.
Use Personal Teller Machine technology to provide exceptional, professional, and consistent member service.
Identify members’ financial needs and cross-sell appropriate products and services.
Process transactions accurately and recognize potential fraud and scams.
Maintain a respectful, courteous, and considerate professional image when communicating with members and co-workers.
Participate regularly in continued training, including self-study courses and mandatory training programs sponsored by applicable banking regulatory agencies.
Remain aware of and adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.