Video Account Manager

Rankings.io

2d • $60,000 - $70,000 • Remote

About The Position

Rankings.io is hiring a highly organized, proactive, and client-focused Video Account Manager for its growing Video Department. The position serves as a key client contact and supports a seamless experience from onboarding through video production, approvals, publishing, and ongoing account management. The role works closely with internal video production, creative, and advertising teams to keep projects moving, deadlines on track, and clients informed.

The Video Account Manager is expected to take ownership, communicate confidently, manage multiple client accounts and competing priorities, and follow through without constant direction. The role includes onboarding and account setup, video content and advertising coordination, ongoing client communications, account-status maintenance, and offboarding. This is a fully remote position.

Requirements

• Experience in account management, client success, project coordination, or a similar client-facing role.
• Exceptional organizational skills and ability to manage multiple client accounts and deadlines simultaneously.
• Strong written and verbal communication skills, including confidence communicating directly with clients.
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability.
• Ability to follow up consistently, manage competing priorities, and keep projects moving without constant oversight.
• Strong attention to detail and commitment to accurate client records and project documentation.
• Ability to work in a fast-paced, collaborative environment with multiple internal stakeholders.
• Experience with project management platforms such as Monday, Asana, ClickUp, or similar tools.
• Proficiency with Slack, email, and virtual meeting platforms.

Nice To Haves

• Experience working at a digital marketing agency, video production company, or creative agency.
• Familiarity with video production workflows, content approval processes, and social media publishing.
• Exposure to paid digital advertising campaigns and lead generation.
• Experience managing multiple client accounts simultaneously.
• Familiarity with the legal marketing industry.

Responsibilities

• Own the client onboarding process and coordinate welcome calls, account connection meetings, and follow-ups.
• Communicate onboarding requirements, next steps, and outstanding action items to clients.
• Set up and maintain client accounts, project boards, and communication channels in ClickUp and Slack.
• Coordinate account connections, securely manage client-provided credentials, and prepare standardized AI prompt documents.
• Ensure onboarding requirements are completed before video content is ready for publication.
• Serve as the primary liaison between clients and internal teams during video content review and approval.
• Notify clients when videos are ready for review, ensure access to appropriate platforms, and follow up on feedback, revisions, and approvals.
• Coordinate with internal teams to initiate publishing after approvals and keep clients informed of publishing timelines and live content.
• Facilitate client review and approval of video advertisements and lead generation forms.
• Track advertising approvals, communicate campaign launch updates, coordinate post-launch check-in calls, and relay client requests and feedback to internal advertising teams.
• Manage day-to-day client communications through Slack, email, and scheduled meetings.
• Build client relationships through responsiveness, professionalism, and consistent follow-through.
• Prepare meeting notes, document action items, and communicate important updates to internal stakeholders.
• Maintain accurate project timelines, deliverables, upcoming shoot dates, and account information in ClickUp.
• Identify potential delays, outstanding client needs, and opportunities to improve the client experience.
• Coordinate across departments to align client expectations and keep deliverables on track.
• Maintain accurate client account statuses, including onboarding, active, offboarding, and inactive.
• Coordinate client offboarding requests, communicate next steps to internal teams, and track completion of outstanding deliverables.

Benefits

• Salary range of $60,000–$70,000.
• Fully remote.
• Unlimited PTO.
• $100 wellness reimbursement program.
• Quarterly training stipend for professional development.
• 401(k) with 3% employer match (Safe Harbor).
• 100% employer-paid health insurance for the employee.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed