Veterans Case Manager

the Great Plains Veterans Services Center•Ft. Belknap, MT

20h•Onsite

About The Position

The Veterans Case Manager provides outreach, intake, assessment, case management, advocacy, referral coordination, and follow-up for Veterans in the Fort Belknap service area, under the direction of the Veterans Support Services Manager. The position serves as a local point of contact and helps Veterans obtain military records and earned benefits, develop and monitor individualized service plans, connect with GPVSC and community-partner support, and maintain complete case documentation. The Case Manager also supports applicable suicide-prevention and Veteran-wellness activities and follows federal, tribal, state, grant, and organizational requirements. The role is based in Fort Belknap, Montana. Work is mainly performed on a computer, with frequent interactions with clients, community members, and GPVSC staff and occasional day travel. The position is full-time and non-exempt. A valid Montana driver's license and successful completion of a driver's history check are required. Successful applicants are subject to drug testing and background checks.

Requirements

Three years of experience providing social services outreach or other directly related work.
Ability to assess needs, develop practical service plans, coordinate multiple resources, document decisions, and maintain consistent follow-through.
Strong interpersonal and communication skills, including the ability to work calmly, respectfully, and without judgment with Veterans from varied backgrounds.
Computer literacy in Microsoft Office and ability to learn organization-approved case-management, data-tracking, and communication systems.
Ability to maintain confidentiality, protect sensitive information, follow administrative requirements, and produce accurate work in a frequently interrupted environment.
Valid Montana driver's license and successful completion of a driver's history check.
Successful applicants are subject to drug testing and background checks.

Nice To Haves

Formal education in social work, sociology, psychology, or another directly related field.
Equivalent combinations of experience and training that provide the necessary scope of knowledge, skills, and abilities.

Responsibilities

Conduct community outreach, home visits, intake, and needs assessments to identify Veterans' barriers, strengths, risks, and service priorities.
Develop, implement, monitor, and update individualized service or work plans; follow up and coordinate services until goals are met or the case is closed.
Help Veterans obtain military documents, understand benefits and enrollment processes, and connect with VA, tribal, state, local, and community resources.
Advocate and serve as a local liaison among Veterans, families, GPVSC staff, healthcare providers, Veteran agencies, tribal programs, and other service providers.
Complete required screening and safety actions, coordinate timely referrals and warm handoffs, and promptly escalate urgent concerns according to GPVSC policy.
Organize and support educational workshops, resource events, outreach activities, and other opportunities that increase awareness of Veteran benefits and services.
Represent GPVSC professionally and with cultural respect at Veteran meetings, tribal gatherings, powwows, community events, and partner meetings.
Maintain complete, accurate, timely, and confidential electronic and paper records, including client contacts, assessments, plans, referrals, services, and outcomes.
Perform other duties as assigned in support of GPVSC's mission and program goals.