Case Manager - Veterans QMHP (1456)

Texas Panhandle Mental Health • Amarillo, TX

4h • $40,810 - $46,010

About The Position

Texas Panhandle Centers is seeking a Veterans Case Manager to provide trauma-informed care, skills training, and treatment planning to adults age 18 and older in Amarillo and the surrounding Texas Panhandle service area. The position is part of the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), a one-year Veterans Administration grant that may be extended for additional years. The program expands suicide prevention beyond clinical settings by addressing mental health and social determinants of health, including economic hardship, social connectedness, and access to care.

The Case Manager conducts outreach and screening, supports Veterans at risk of suicide or crisis, develops individualized crisis plans, helps Veterans access eligible benefits and community resources, and contributes to coordinated, person-centered care. The role also includes grant-related data evaluation, provider training, collaboration with partner teams, community follow-up, and maintaining required documentation and compliance. This position offers direct clinical experience within a multidisciplinary behavioral health team.

Requirements

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field, required for QMHP credentialing.
• Current or previous enlistment in the U.S. armed forces.
• Valid Texas Driver’s License and an insurable driving record.
• At least 18 years of age.
• Case Manager I: no experience required.
• Case Manager II: at least 1 year of behavioral health case management experience.
• Case Manager III: at least 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
• Employees may be required to use personal mobile phones for two-factor authentication.

Nice To Haves

• Veterans and/or family members of Veterans are given preference.
• One year of experience in behavioral health case management or crisis intervention.
• One year of experience working with Veterans.
• Previous experience in mental health crisis deescalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Responsibilities

• Maintain ethical and professional communications using respectful, trauma-informed language.
• Conduct outreach to identify eligible Veterans at risk of suicide, provide baseline mental health screenings, and educate families and communities about suicide risk and prevention.
• Respond to crises and coordinate with individuals at risk of experiencing a crisis episode.
• Develop and implement crisis intervention plans tailored to each Veteran’s needs.
• Build rapport and trusting relationships with Veterans and their families, using a person-centered approach to support Veterans’ decision-making and goal setting.
• Apply trauma-informed care principles to create a safe and supportive environment.
• Assist qualified Veterans in obtaining eligible VA and other federal, state, or local benefits.
• Assist with data evaluation to maintain compliance with grant requirements.
• Help train providers in groups, care coordination, case management, crisis intervention and deescalation, and other treatment practices consistent with best practices, agency standards, and grant requirements.
• Participate in team and collaborative partner meetings and case staffing to support coordinated care.
• Conduct community follow-ups, assess safety, and make appropriate referrals to the VA or other community resources.
• Maintain documentation and compliance requirements for individuals served.
• Perform other essential functions and tasks necessary to carry out the position’s purposes.
• Adhere to TPC’s Business Code of Conduct and report concerns when ethical or business standards are compromised.

Benefits

• Public Service Loan Forgiveness eligibility through the organization’s 501(c)(3) status.
• Low-cost healthcare, including urgent care visits with a $10 copay and free Teladoc for the household.
• Medical, dental, and vision coverage.
• Automatic 1% enrollment into a 457 Plan and up to 6% employer match in a 403(b)/457 Plan.
• PTO accrual, standard holidays, and three annual floating holidays.
• Employer-paid life insurance equal to 1.5 times annual salary, with optional supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level