Case Manager - Veterans QMHP (1456)

Texas Panhandle Mental Health • Amarillo, TX

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About The Position

Texas Panhandle Centers is seeking a Veterans Case Manager to provide trauma-informed care, skills training, and treatment planning to adults age 18 and older in Amarillo and the surrounding Texas Panhandle service area. The role is part of the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), which expands suicide prevention efforts beyond clinical settings and addresses mental health and social determinants of health, including economic hardship, social connectedness, and access to care. The grant is for one year, with potential to expand into additional years of operations.

This position is suited to human services graduates seeking direct clinical experience in a supportive, multidisciplinary team environment. The Case Manager conducts outreach and screenings, coordinates crisis response and care, supports Veterans in accessing benefits and community resources, maintains grant-compliant documentation, and collaborates with providers and community partners. The employee is expected to communicate ethically and professionally, follow TPC’s Business Code of Conduct, and report concerns about compromised ethical or business standards.

Requirements

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field, required for QMHP credentialing.
• Current or previous enlistment in the U.S. armed forces.
• Valid Texas Driver’s License and an insurable driving record.
• At least 18 years of age.
• Case Manager II tier requires at least 1 year of behavioral health case management experience.
• Case Manager III tier requires at least 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
• Employees may be required to use a personal mobile phone for two-factor authentication.

Nice To Haves

• Veterans and family members of Veterans are given preference.
• Experience in behavioral health case management or crisis intervention.
• Experience working with Veterans.
• Previous experience in mental health crisis de-escalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict-resolution skills.

Responsibilities

• Maintain ethical and professional communications using respectful, trauma-informed care language.
• Conduct outreach to identify eligible Veterans at risk of suicide, provide baseline mental health screenings, and educate families and communities on suicide risk and prevention.
• Conduct crisis responses and coordinate with individuals at risk of experiencing a crisis episode.
• Develop and implement crisis intervention plans tailored to each Veteran’s needs.
• Build rapport and trusting relationships with Veterans and their families, and use a person-centered approach to support Veterans’ decision-making and goal setting.
• Apply trauma-informed care principles to create a safe and supportive environment for Veterans.
• Assist qualified Veterans in obtaining eligible VA and other federal, state, or local benefits.
• Assist with data evaluation to ensure compliance with grant requirements.
• Help train providers in groups, care coordination, case management, crisis intervention and de-escalation, and other treatment practices consistent with best practices, agency standards, and grant requirements.
• Participate in team and collaborative-partner meetings and case staffing to support coordinated care.
• Conduct community follow-ups, assess safety, and make appropriate referrals to the VA or other community resources.
• Maintain documentation and compliance requirements for individuals served.
• Perform other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC’s Business Code of Conduct and report concerns when ethical or business standards are compromised.

Benefits

• Public Service Loan Forgiveness eligibility through the organization’s 501(c)(3) designation.
• Low-cost healthcare, including $10 urgent-care visits, free Teladoc for the household, and medical, dental, and vision coverage.
• Automatic 1% enrollment in a 457 Plan and up to 6% employer match in a 403(b)/457 Plan.
• PTO accrual, standard holidays, and three annual floating holidays.
• Employer-paid life insurance equal to 1.5 times annual salary, with optional supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level