Case Manager - Mental Health Crisis QMHP (1348)

Texas Panhandle Mental Health • Amarillo, TX

1d • Onsite

About The Position

Texas Panhandle Centers is seeking a Case Manager for its Mobile Crisis Outreach Team (MCOT), serving adults age 18 and older in Amarillo and the surrounding Texas Panhandle service area. The role delivers trauma-informed care, skills training, treatment planning, crisis intervention, and follow-up services. It offers direct clinical experience within a supportive, multidisciplinary team environment.

The Case Manager works with people experiencing a crisis, coordinates care and access to community resources, and collaborates with community stakeholders such as law enforcement, hospitals, and social services. The position includes hospital visits, follow-up after discharge, community education, documentation, participation in team meetings, and an after-hours on-call rotation. Some travel to rural areas may be required.

Requirements

• Bachelor’s degree from an accredited university in Psychology, Social Work, Nursing, Counseling, Sociology, Human Growth and Development, Special Education, Early Childhood Education, or a related Human Services field for QMHP credentialing.
• Valid Texas Driver’s License and an insurable driving record.
• Must be at least 18 years old.
• Case Manager I: no experience required.
• Case Manager II: at least 1 year of behavioral health case management experience.
• Case Manager III: at least 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
• Employees may be required to use a personal mobile phone for two-factor authentication.

Nice To Haves

• Bilingual English/Spanish skills.
• Previous experience in mental health crisis de-escalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with people from diverse backgrounds.
• Excellent communication, interpersonal, and conflict-resolution skills.

Responsibilities

• Maintain ethical and professional communications using respectful, trauma-informed language.
• Deliver crisis intervention and follow-up services across the upper 21 counties of the Texas Panhandle as part of the Mobile Crisis Outreach Team.
• Collaborate with law enforcement, hospitals, social services, and other community stakeholders, and provide community education about crisis services, mental health conditions, and treatment resources.
• Use a person-centered approach when working with people experiencing a crisis and document interventions according to agency standards.
• Participate in an after-hours on-call rotation and travel as needed, including to rural areas of the Texas Panhandle.
• Visit hospitals to meet with clients, establish care plans, and continue providing care after clients are discharged into the community.
• Use evidence-based, person-centered, trauma-informed practices to build rapport and trusting relationships with clients after a crisis.
• Introduce clients to Texas Panhandle Centers and other community services and coordinate care to facilitate access to resources.
• Participate in multidisciplinary team meetings and case staffing to develop treatment approaches suited to client needs.
• Meet same-day and next-day documentation requirements and maintain at least 95% compliance for all individuals served.
• Complete other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to the TPC Business Code of Conduct and report concerns when ethical or business standards are compromised.

Benefits

• Public Service Loan Forgiveness eligibility through the employer’s 501(c)(3) designation.
• Low-cost healthcare, including $10 urgent care visits, Teladoc at no cost for the household, and medical, dental, and vision coverage.
• Automatic 1% enrollment in a 457 Plan and up to 6% employer match in a 403(b)/457 Plan.
• PTO accrual, standard holidays, and three annual floating holidays.
• Employer-paid life insurance equal to 1.5 times annual salary, with optional supplemental coverage.
• Disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level