Case Manager - Mental Health Crisis QMHP (1260)

Texas Panhandle Mental Health • Amarillo, TX

1d • Onsite

About The Position

Texas Panhandle Centers is hiring a full-time MCOT Case Manager to provide trauma-informed care, skills training, treatment planning, crisis intervention, and follow-up services to adults aged 18 and older in Amarillo and the surrounding Texas Panhandle service area. The role provides direct care as part of a multidisciplinary Mobile Crisis Outreach Team and is suited to human services graduates seeking clinical experience in a supportive team environment.

The Case Manager works with clients experiencing a crisis, coordinates access to Texas Panhandle Centers and other community resources, and supports clients after hospital discharge as they return to their communities. The role involves collaboration with community stakeholders, participation in team meetings and case staffing, timely documentation, and an after-hours on-call rotation. Some travel may be required to reach rural areas.

Requirements

• Bachelor’s degree from an accredited university in Psychology, Social Work, Nursing, Counseling, Sociology, Human Growth and Development, Special Education, Early Childhood Education, or a related Human Services field, qualifying the employee for QMHP credentialing.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Case Manager I: no experience required.
• Case Manager II: minimum 1 year of behavioral health case management experience.
• Case Manager III: minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
• Employees may be required to use a personal mobile phone for two-factor authentication.

Nice To Haves

• Bilingual English/Spanish skills.
• Previous experience in mental health crisis de-escalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Responsibilities

• Use respectful, trauma-informed language in ethical and professional communications.
• Deliver crisis intervention and follow-up services in the upper 21 counties of the Texas Panhandle as part of the Mobile Crisis Outreach Team.
• Collaborate with community stakeholders, including law enforcement, hospitals, and social services, and provide community education about crisis services, mental health conditions, and treatment resources.
• Use a person-centered approach when working with people experiencing a crisis and document interventions according to agency standards.
• Participate in an after-hours on-call rotation; travel may be required to reach rural areas.
• Visit hospitals to meet clients, establish care plans, and continue care after discharge into the community.
• Use evidence-based, person-centered, trauma-informed practices to build rapport and trusting client relationships after a crisis.
• Introduce clients to Texas Panhandle Centers and other community services and coordinate care to facilitate access to resources.
• Participate in multidisciplinary team meetings and case staffing to develop client-appropriate treatment approaches.
• Meet same-day and next-day documentation requirements and maintain at least 95% compliance for all individuals served.
• Complete other essential functions and tasks needed to carry out the position.
• Follow the TPC Business Code of Conduct and report concerns when ethical or business standards are compromised.

Benefits

• Public Service Loan Forgiveness eligibility through the organization’s 501(c)(3) status.
• Medical, dental, and vision coverage; Urgent Care visits with a $10 co-pay and free Teladoc for the household.
• Automatic 1% enrollment in a 457 Plan, plus up to 6% employer match in a 403(b)/457 Plan.
• PTO accrual, standard holidays, and three annual floating holidays.
• Employer-paid life insurance equal to 1.5 times annual salary and optional supplemental coverage.
• Disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level