Veterans Supportive Services Manager

TRANSITION PROJECTS INC•Portland, OR

2d•$71,020 - $76,320•Onsite

About The Position

The Veteran Supportive Services Manager provides leadership, oversight, and supervision to staff delivering supportive services to Veterans experiencing or at risk of homelessness. The role oversees services that reduce barriers to housing, including income development, wellness access, benefits assistance, peer services, Veteran engagement, and outreach. The Manager builds collaborative relationships with internal programs and external community partners to support coordinated, accessible, and effective service delivery, and works with department leadership and agency managers to integrate Veteran supportive services into individualized service plans, program goals, and organizational outcomes. The position is based at the Mt. Scott Office in Portland, Oregon, and is full-time, exempt, and benefit eligible. The schedule is Monday through Friday, with some weekend and evening work required. The starting salary is $71,020–$76,320, depending on experience. The Manager reports to the Director of Veteran Services. Employees must obtain First Aid/CPR/AED certification and complete Bloodborne Pathogens and Narcan Training within 30 days of hire, with recurring retesting. The position may involve exposure to animals, bloodborne pathogens, or other infectious materials; training, safety protocols, and protective equipment are provided, and Hepatitis B vaccination is offered at no cost. Physical requirements include extended desk and computer work, mobility and movement such as walking, bending, standing, and climbing stairs or ladders, and the ability to lift 50 pounds and assist with CPR or other emergency life-saving care.

Requirements

Bachelor’s degree plus 3 years of social services experience, or 5 years of social services experience.
At least 1 year of management experience is preferred for candidates meeting the degree-plus-experience pathway; at least 2 years of management experience is preferred for candidates meeting the five-year experience pathway.
Demonstrated ability to manage social service programs and develop programs, policies, and procedures.
Demonstrated ability to prepare and present reports and proposals verbally and in writing.
Demonstrated knowledge of Veterans, Veteran culture, and resources available to Veterans experiencing homelessness.
At least 1 year of experience working with people experiencing homelessness, people with low incomes, or people affected by substance use, mental health challenges, domestic violence, or sexual assault.
Ability to work independently, set priorities, manage competing demands, and exercise sound judgment in assessing situations and taking appropriate action.
Knowledge of services for low-income people and people experiencing homelessness in Multnomah County through Transition Projects and other agencies, or ability to acquire that knowledge.
Demonstrated ability to provide crisis intervention and follow established procedures in crisis situations.
Strong written and verbal communication, collaboration, and relationship-building skills, including the ability to work effectively with internal and external stakeholders.
Strong organizational, planning, and project-management skills, including the ability to manage multiple priorities and meet deadlines.
Proficiency in computer applications and familiarity with web-based data collection systems.
Ability to meet the described physical and mental requirements, with or without accommodation, including lifting 50 pounds and assisting with emergency life-saving care.
Acquire First Aid/CPR/AED certification within 30 days of hire and complete Bloodborne Pathogens and Narcan Training within 30 days of hire; retesting is required on the stated recurring schedules.

Nice To Haves

Bilingual English/Spanish skills.
Management experience: at least 1 year for the degree-plus-experience pathway, or at least 2 years for the five-year experience pathway.

Responsibilities

Provide leadership, supervision, and oversight to Wellness Access Specialists, Income Development Specialists, Benefits and Income Specialists (SOAR), and the Program Support Specialist serving Veterans experiencing or at risk of homelessness.
Lead and supervise the Veterans Engagement team, including Veterans Outreach Specialists and Supervisor, and review incoming Veteran screenings.
Conduct monthly staff supervision meetings; provide ongoing coaching and professional development; and complete performance evaluations, performance improvement plans, and disciplinary actions as appropriate.
Oversee program data collection, reporting, and performance monitoring to support program goals and outcomes.
Develop and maintain partnerships with the Department of Veterans Affairs, VA medical facilities, community organizations, and internal agency programs to strengthen service coordination and access to resources.
Coordinate with internal and external partners to facilitate Veteran access to housing and shelter, wellness services, VA medical care, employment and education opportunities, benefits assistance, and other supportive services.
Lead and coordinate the Veterans Department’s annual Veterans Resource and Wellness Fair and on-site mobile clinic services with community partners and internal teams.
Represent Transition Projects in Continuum of Care meetings, Coordinated Access initiatives, and community strategic planning related to Veteran homelessness across Multnomah, Clackamas, Washington, and Clark Counties.
Attend management team, housing, program, all-staff, and retreat meetings as requested or directed.
Assist with program design, implementation, and evaluation to improve access to and efficiency of Veteran supportive services.
Help identify and coordinate Veteran-specific training opportunities for Veterans Department staff.
Work with Veterans Program leadership to support ongoing CARF accreditation.
Assist with oversight of agency vehicles, supply ordering, and other departmental operational needs.
Perform other duties as assigned.
Maintain reliable attendance and punctuality, interact respectfully with people from different backgrounds and perspectives, and attend agency and program staff meetings.
Obtain First Aid/CPR/AED certification and complete Bloodborne Pathogens and Narcan Training within 30 days of hire, with required recurring retesting.