Supportive Housing Manager
About The Position
The Supportive Housing Manager oversees a 12-unit Individualized Home Support (IHS) apartment community for individuals with intellectual and developmental disabilities. The role ensures residents receive quality, person-centered services, maintain successful tenancy, and build independence while meeting DDS requirements and apartment community standards. The manager oversees daily program operations, staffing and schedules, housing stability, individual supports, financial and entitlement matters, staff development, partner relationships, compliance, and quality assurance. Duties include coordinating with property management and community partners; supporting residents with leases, apartment upkeep, benefits, budgeting, and daily living skills; and responding to housing, staffing, and emergency needs. Local travel and participation in an on-call rotation are required. Assignments and work hours may change based on individual and department needs.
Requirements
- Commitment to person-centered services.
- Leadership experience.
- Knowledge of DDS and IHS.
- Entitlement and financial management experience.
- Strong communication, organization, and computer skills.
- Valid driver’s license.
- Maintain CPR Certification, Physical & Psychological Management Training (PMT), Human Rights and Abuse/Neglect Training, DDS Annual Training, and Leadership Training throughout employment.
- Ability to stand, walk, and sit for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to adapt quickly, change work hours, prioritize competing responsibilities, and respond effectively to changing circumstances.
Nice To Haves
- Bachelor’s degree preferred.
- Three years of supervisory experience preferred.
- Experience with DDS supportive housing preferred.
Responsibilities
- Oversee daily operations of the 12-unit supportive housing program.
- Supervise IHS staffing and schedules, assign staff based on approved hours and individual needs, and participate in on-call responsibilities.
- Ensure DDS and agency compliance and coordinate with property management.
- Promote safe, stable, successful tenancy and serve as liaison with landlords and property management.
- Educate residents about leases, tenant rights, and building rules; monitor lease and community-standard compliance.
- Conduct apartment visits and environmental reviews; coordinate move-ins, utilities, furnishings, and apartment setup.
- Teach housekeeping, laundry, meal preparation, shopping, and apartment maintenance.
- Support positive relationships with neighbors and coordinate repairs, inspections, and maintenance.
- Identify housing-stability risks and develop intervention plans to prevent lease violations or eviction.
- Ensure emergency preparedness plans are in place; assist with renter’s insurance, utilities, housing resources, rental assistance, and housing benefits.
- Maintain documentation related to housing stability and tenancy, and promote independence and long-term housing success.
- Ensure person-centered supports; monitor ISP outcomes and progress; coordinate medical, vocational, behavioral, and community supports.
- Promote self-advocacy and community inclusion.
- Complete and maintain Medicaid, SSI, SNAP, rental assistance, and other entitlement documentation.
- Monitor rent, utilities, and personal finances; coordinate Representative Payee responsibilities when applicable; teach budgeting and money management.
- Resolve benefit and funding issues with DDS and families.
- Recruit, train, supervise, and coach IHS staff; conduct performance evaluations; maintain required certifications; and lead staff meetings and training.
- Maintain relationships with DDS, families, conservators, landlords, and community providers; communicate program performance to leadership; and coordinate interdisciplinary meetings.
- Monitor documentation, respond to incidents and corrective actions, and promote continuous quality improvement.
- Support the WDLT mission, participate in leadership meetings, complete special projects, and perform other duties as assigned.
- Travel locally and participate in the Shared Living Department on-call rotation to provide continuous leadership coverage and support.
- Adapt to changing assignments and hours, prioritize competing responsibilities, and respond professionally to emergencies, staffing needs, and housing concerns.
Benefits
- Competitive salary.
- Leadership opportunity.
- Collaborative culture.
- Professional development.
- Opportunity to make a meaningful difference.
- Medical coverage (PPO or HSA) with premium sharing for eligible full-time employees.
- Prescription drug coverage included with medical coverage.
- Employee-paid dental coverage option.
- Employee-paid vision coverage option.
- Company-paid $10,000 life and AD&D insurance for full-time employees.
- Employee Assistance Program available 24/7/365 for full-time employees.
- 401(k) plan available, with possible profit sharing.
- Optional employee-paid supplemental coverage, including life, short-term disability, hospital indemnity, accident, and critical illness coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
