Director of Veterans Services

City of Medford • Medford, MA

6d

About The Position

The Director of Veterans Services provides veterans access to eligible local, state, and federal services. The Director serves as a liaison with veterans’ organizations and helps plan events. The role administers veterans’ assistance services, departmental records and budget, public outreach, and memorial activities.

Requirements

• Bachelor’s degree in human relations, social work, or a related field, or an equivalent combination of education, training, certification, and experience.
• Five years of related experience in social work or veterans service administration, or an equivalent combination of education, training, certification, and experience.
• Five years of related supervisory experience, or an equivalent combination of education, training, certification, and experience.
• Honorable discharge from active duty other than training.
• Class D driver’s license.
• Knowledge of relevant Massachusetts General Laws concerning veterans and their dependents, particularly Chapter 115 and its amendments.
• Working knowledge of veterans’ benefits, assistance, case work, administration, and available resources.
• Strong communication, computer, problem-solving, and organizational skills; ability to multitask.
• Ability to communicate effectively orally and in writing, maintain good public relations and collaborative working relationships, treat individuals with dignity and compassion, work independently and as part of a team, and meet deadlines.

Nice To Haves

• Access to a National VA System Accreditation.

Responsibilities

• Meet with veterans, spouses, and dependents to determine eligibility or qualifications for financial, medical, and administrative assistance.
• Provide screening and counseling and refer veterans to appropriate outside agencies or service providers.
• Process applications according to federal and state guidelines; stay informed about changes to forms and deadlines to help ensure reimbursement of benefits issued.
• Administer the departmental budget, maintain accurate expense and account-balance records, maintain required records, and prepare periodic reports for the City and state agencies to account for funds and receive reimbursements.
• Publicize and promote veterans’ services and programs through various media platforms, presentations, and public events.
• Organize and coordinate veterans’ memorial activities, including Flags on Graves, Memorial Day and Veterans Day parades, and appropriate attendance to veterans’ graves.
• Collaborate with federal and state agencies on events honoring veterans as needed.
• Maintain and store U.S. flags.
• Perform other related job duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Director