Veterans Case Manager

the Great Plains Veterans Services Center•Rocky Boy's Agency, MT

20h

About The Position

The Veterans Case Manager works under the direction of the Veterans Support Services Manager and provides outreach, intake, assessment, case management, advocacy, referral coordination, and follow-up for Veterans in the Rocky Boy service area. The position serves as a primary local point of contact, assists Veterans in obtaining military records and earned benefits, develops and monitors individualized service plans, coordinates support through GPVSC and community partners, and maintains complete case documentation. The Case Manager also supports applicable suicide-prevention and Veteran-wellness activities and performs work in accordance with federal, tribal, state, grant, and organizational requirements. The role is based in Rocky Boy, Montana. Work is mainly performed on a computer for up to eight hours per day, with frequent interaction with clients, community members, and GPVSC staff. Occasional day travel is required. The position is full-time and non-exempt, with a wage range of $23.32–$28.43 DOE. Applicants must hold a valid Montana driver's license and successfully complete a driver's history check. Successful applicants are subject to drug testing and background checks.

Requirements

Three years of experience providing social services outreach or other directly related work.
Ability to assess needs, develop practical service plans, coordinate multiple resources, document decisions, and maintain consistent follow-through.
Strong interpersonal and communication skills, including the ability to work calmly, respectfully, and without judgment with Veterans from varied backgrounds.
Computer literacy in Microsoft Office and ability to learn organization-approved case-management, data-tracking, and communication systems.
Ability to maintain confidentiality, protect sensitive information, follow administrative requirements, and produce accurate work in a frequently interrupted environment.
Valid Montana driver's license and successful completion of a driver's history check.
Successful completion of drug testing and background checks.

Nice To Haves

Formal education in social work, sociology, psychology, or another directly related field.
Any combination of experience and training providing equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Responsibilities

Conduct community outreach, home visits, intake, and needs assessments to identify Veterans’ barriers, strengths, risks, and service priorities.
Develop, implement, monitor, and update individualized service or work plans; follow up consistently and coordinate services until goals are met or the case is closed.
Assist Veterans with obtaining military documents, understanding benefit and enrollment processes, and connecting with VA, tribal, state, local, and community resources.
Advocate for Veterans and serve as a local liaison among Veterans, families, GPVSC staff, healthcare providers, Veteran agencies, tribal programs, and other service providers.
Complete required screening and safety actions, coordinate timely referrals and warm handoffs, and promptly escalate urgent concerns according to GPVSC policy.
Organize and support educational workshops, resource events, outreach activities, and other opportunities to increase awareness of Veteran benefits and services.
Represent GPVSC professionally and in a culturally respectful manner at Veteran meetings, tribal gatherings, powwows, community events, and partner meetings.
Maintain complete, accurate, timely, and confidential electronic and paper records, including client contacts, assessments, plans, referrals, services, and outcomes.
Perform other duties as assigned in support of GPVSC's mission and program goals.