Ticket Sales & Service Intern
About The Position
The Ticket Sales and Service Intern supports FC Cincinnati’s Ticket Sales and Service Department during the 2027 MLS Sprint Season, which runs from February through April. The role is allotted 25 hours per week and includes assisting with daily office administration, providing matchday support, and setting up and taking down game-day sales tables and Group Fan Experience Packages (FEPs). The intern will also learn the daily functions of a high-performing sales organization. Continued employment during the 2027–2028 season may be possible depending on organizational needs and individual performance. The position supports ticketing, group, community, and premium-client activities, including event planning, prospecting, proposals, contracts, and customer service. The intern serves as a front-office representative for ticketing and Luxury Suites needs and works with stakeholders across the organization.
Requirements
- Be a recent college graduate or enrolled in a Bachelor’s or Master’s degree program.
- Have excellent communication and interpersonal skills and organizational ability.
- Be able to work with and maintain highly confidential information.
- Be able to work simultaneously with a variety of stakeholders and foster a cooperative environment.
- Be able to anticipate problems and implement immediate corrective action.
- Have a strong orientation toward hospitality and customer service for the meeting and entertainment industry.
- Have proven time-management, organizational, and prioritizing skills.
- Maintain a fan-friendly attitude and professional appearance.
- Be able to work outside regular business hours, including weekends and holidays, as required by the FCC game schedule, special events, and projects.
- Have strong Microsoft Word, Excel, and PowerPoint skills.
- Be able to multitask in a fast-paced working environment.
- Demonstrate attention to detail.
- Have a positive, make-it-happen attitude.
- Demonstrate a strong team philosophy and the ability to work positively, collaboratively, and professionally within a team and across an organization.
Responsibilities
- Provide matchday support for the Ticket Sales and Service Department.
- Assist with planning events for Members, Group Leaders, and Premium Clients.
- Serve as a front-office representative for Ticketing and Luxury Suites needs.
- Assist the community ticketing team with prospecting business opportunities to activate theme nights.
- Assist the community ticketing department with sales tables and FEP initiatives on matchdays.
- Cultivate dynamic working relationships with members of the Ticket Sales and Service Departments.
- Support the Ticketing Departments throughout all stages of the sales process and help create proposals for premium clients.
- Assist with creating premium contracts and proposals.
- Anticipate and tactfully resolve group leader needs.
- Assist with daily office administration tasks.
- Oversee setup and teardown of game-day sales tables and group Fan Experience Packages.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
